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2nd/3rd Line Support Engineer

Mars Recruitment
Oxfordshire, UK
Closing date
26 Nov 2020

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Technology & New Media
Contract Type
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Job Details

2nd Line/3rd Line IT Support - Botley, Oxford

Are you looking for a 2nd / 3rd Line IT Support Engineer role which is diverse, supporting a range of customers, managing their infrastructure, delivering improvements and upgrades?

Our client requires a 2nd/3rd Line IT Support Engineer to work on a busy helpdesk to deliver technical support via the telephone, email and using remote access software, to their increasing client base.

Our client is a leading IT support solutions provider based on the outskirts of Oxford. After several years of natural growth, they are now looking to recruit a 2nd / 3rd Line IT Engineer to deliver technical support and project delivery. Typically, their clients range from 10 to 400 users with a mixture of different technologies.

About you:

It is essential that you have solid 2nd line experience, ideally with some 3rd line exposure. You will have the ability to understand business IT needs and give advice and guidance on implementing IT infrastructures to assist their clients to gain the maximum business benefit from their investment in IT. Ideally you will have achieved up to date Microsoft server technology qualifications but most importantly, you will have experience of implementing and configuring Microsoft server products (Windows 2008/2012/2016 Server, Exchange Server On-Premise/ Cloud Office 365 and Remote Desktop Sever). You will have extremely good knowledge of TCP/IP, Wide Area Networking and Local Area Network setup (including routers, switches and VLAN's). The following product knowledge is highly desirable:

Sophos Anti-Virus, on premise and cloud
Symantec backup technologies
Firewall implementation and configuration, particularly watchguard
Google Business Apps

If you're a 2nd / 3rd Line IT Support Engineer who is looking for a new role and you meet the above technical skills, please get in touch ASAP, our client is looking to recruit quickly and we have interview dates available over the coming week/s.

MARS Recruitment is an equal opportunities employer and positively welcomes applications from suitably qualified applicants regardless of race, colour, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within 3 working days, unfortunately if you haven't heard back in this time your application has been unsuccessful at this time.

MARS Recruitment is a specialist Engineering & IT recruiter working in partnership with companies across the UK and offers services of both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles)
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