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Onsite IT Support Analyst (2nd Line)

Lexis Nexis Europe Ltd
Portsmouth, UK
Closing date
23 Dec 2020

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Technology & New Media
Contract Type
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Job Details

Salary up to £32,000 + competitive benefits

Why Work for LexisNexis Risk Solutions Group

Explore our passion for discovery

Global companies and governmental entities rely on us to solve their most complex data challenges. Our employees collaborate to reduce risks and create opportunities for customers in more than 100 countries. We are adaptable, curious, and ambitious. That is why here, you'll have the freedom to drive change, the trust to find your own path, and the space to explore more.

Onsite IT Support Analyst (2nd Line)

LexisNexis Risk Solutions is looking for a bright and dynamic, hands-on Onsite 2nd Line IT Support Analyst to join a talented and highly valued team. Working from our office in Portsmouth, but supporting users across the UK, you will also be liaising with 1st Line Service Desk Analysts and 3rd Line Senior Support Specialists.

For this role, you will need be a strong communicator who gets on well with others and someone who understands the importance of good customer service. You must also have a good attention to detail, be reliable and highly organised. We are looking for someone who are proactive and can roll up their selves and get involved with supporting our colleagues on site would need support anything from their desktop to setting up AV/conference room.

You will be working as part of a team within our 130+ global IT group and supporting 4000+ Windows and MacOS users, you will need to possess the following skills:

  • Previous enterprise experience supporting Windows
  • Windows build and deployment tools, such as MDT, SCCM, Intune
  • Active Directory administration
  • Troubleshooting Outlook, including problems connecting to Exchange/Office 365
  • Connecting via a VPN, using multifactor authentication
  • ITSM software, such as TOPdesk, Service Now, Remedy
  • Connecting mobile devices (iOS, Android, Windows) to a corporate infrastructure
  • Basic hardware maintenance and troubleshooting

Desired Skills:
  • Experience in supporting MacOS
  • MacOS management tools, such as JAMF Pro
  • Citrix client troubleshooting
  • Basic network troubleshooting
  • Basic PowerShell

What is it like to work here?

Outstanding - you have probably already got a feel for what we do and the technology we're involved with but what's really stands us out from the crowd is our culture. We're an agile, dynamic and forward-thinking organisation who understands the importance of looking after our staff. We pride ourselves on delivering high-quality products, providing our employees with interesting challenges for their personal and career development whilst also striking the right balance between work and family life.

Women in technology:

LexisNexis® Risk Solutions Group (RSG) is very supportive of women in Technology and has been a founding signature for the Tech Talent Charter. Currently 26.2% of our Technology workforce are women which is much higher than the UK average of 17%. We have the following initiatives in place to support women in technology:
  • Mentoring scheme for women in technology
  • Women's network forum
  • Regularly run events for schoolgirls about careers in technology to inspire the next generation of girls in tech.

RSG proudly support the Tech Talent Charter.

About LexisNexis® Risk Solutions Group

LexisNexis® Risk Solutions Group is a portfolio of brands that span multiple industries providing customers with innovative technologies, information-based analytics and decision tools and data services that help businesses and governmental entities reduce risk and improve decisions to benefit people around the globe. Headquartered in metro Atlanta, Georgia, we have offices throughout the world and are part of RELX (LSE: REL/NYSE: RELX), a global provider of information and analytics for professional and business customers across industries.

LexisNexis Risk Solutions | Accuity | ICIS | Cirium | Proagrica | XpertHR | EG | Nextens

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