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Application Support Analyst

Employer
REED
Location
Edinburgh Technopole, UK
Salary
Competitive
Closing date
26 Nov 2020

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Sector
Technology & New Media
Contract Type
Permanent
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Job Details

Application Support Analyst - Edinburgh - Salary up to £26,000 DOE

Application Support opportunity in Edinburgh salary up to £26,000 DOE, client is looking for a 1st and 2nd line Application Support Analyst to join their growing team in supporting their bespoke product.

Responsibilities:
  • Acting as a point of contact point, receiving and handling requests for support
  • Responsible for providing 1st and 2nd line support investigation and diagnosis and promptly allocate
  • unresolved issues as appropriate
  • Prioritise and diagnose incidents according to agreed procedures
  • Investigate the cause of incidents and provide appropriate solutions
  • Facilitate recovery, following resolution of incidents
  • Responsible for maintenance, installation, and problem resolution
  • On Call work rota, including occasional night shifts

Competency/Skills Required:
  • Experienced to resolving issues in an ITIL environment
  • Good problem solving and troubleshooting skills
  • Friendly, approachable, and helpful with good customer service skills
  • Good working knowledge of Microsoft core systems and applications
  • Experience working with Office 365, Exchange
  • Experience working with Networking technologies
  • Window Server up to 2019

Perks of the Job:
  • Training and development opportunities
  • Generous holiday allowance
  • Great work environment
  • City centre location

If you are looking for a role to develop your skill set in a growing organisation with a great working environment apply today as this role has been made a priority for the client.

For more information please email or call .
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