Application Support Analyst

Application Support Analyst - Edinburgh - Salary up to £26,000 DOE

Application Support opportunity in Edinburgh salary up to £26,000 DOE, client is looking for a 1st and 2nd line Application Support Analyst to join their growing team in supporting their bespoke product.

Responsibilities:

• Acting as a point of contact point, receiving and handling requests for support
• Responsible for providing 1st and 2nd line support investigation and diagnosis and promptly allocate
• unresolved issues as appropriate
• Prioritise and diagnose incidents according to agreed procedures
• Investigate the cause of incidents and provide appropriate solutions
• Facilitate recovery, following resolution of incidents
• Responsible for maintenance, installation, and problem resolution
• On Call work rota, including occasional night shifts

Competency/Skills Required:

• Experienced to resolving issues in an ITIL environment
• Good problem solving and troubleshooting skills
• Friendly, approachable, and helpful with good customer service skills
• Good working knowledge of Microsoft core systems and applications
• Experience working with Office 365, Exchange
• Experience working with Networking technologies
• Window Server up to 2019

Perks of the Job:

• Training and development opportunities
• Generous holiday allowance
• Great work environment
• City centre location

If you are looking for a role to develop your skill set in a growing organisation with a great working environment apply today as this role has been made a priority for the client.

For more information please email or call .