To support the underwriting teams in delivering a high quality client service by taking ownership of the operational functions of the team allowing them to focus on production and underwriting.
To ensure consistently accurate processing across CGM by adopting the right first time principle (100% data quality checking prior to booking)
To ensure that new and renewal business and endorsements are processed to agreed service standards
This role reports directly to the Operations Team Leader, however through Chubb's matrix reporting structure will also have a dotted line to other parts of the underwriting community on a day to day basis.
Build good working relationships with underwriting teams and ensure that underwriting management are regularly communicated with and kept updated on appropriate issues.
To manage the flow of bound risks received from the underwriters through to the Operations offshore team by completing booking instructions.
To ensure all submission and quotes are logged on the system in a timely fashion and ensure the Underwriters are following up with any declinatures or Quotes NTU'd.
To assist with recording all new business, renewals and endorsements accordingly.
To ensure all processing and credit control queries are answered within SLA/ agreed time frames.
To provide general assistance to underwriters with all administrative duties as agreed with the Operations Team Leader.
To liaise with brokers upon request in addition to internal departments such as credit control, claims and compliance.
To work in conjunction with the booking and underwriting teams to ensure efficient working practices are in place e.g. identifying process improvements, providing feedback to reduce rework or errors and escalate any blockages to the Operations Team Leader where necessary.
To work within the framework of Chubb ethical and service standards.
Any other ad hoc duties allocated by the Operations Team Leader.
Knowledge & Experience
Minimum A level standard (or equivalent)
Competent in Microsoft Office. Expected to undertake training/progressing through professional examinations
Work Location: London - Leadenhall Employement Type: Permanent