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SEO Community Lead - IT Operations

Home Office
Croydon, UK
Closing date
29 Nov 2020

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Technology & New Media
Contract Type
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Job Details

Working closely with the IT Operations Head of Role and SCS Sponsor, you'll foster and promote the community, developing and empowering members through knowledge-sharing, training and events. You'll also help us set and realise the standards and behaviours we all want to see.
You'll manage the channels where members share ideas and discuss best practice. You'll also organise and run a range of meetings and activities, sometimes working with colleagues in other departments to arrange or facilitate cross-government events.

You'll help ensure new staff receive an induction and are aware of community-related resources and activities. You'll also identify, develop and oversee training and development opportunities in order to build skills and capability across the department.

You'll need to work with senior leaders to understand resourcing requirements and support efforts to attract, recruit and retain the people we need. This means you'll need to develop strong working relationships with partners across communities and functions to support them with issues relating to workforce planning, recruitment, pay and reward, people and capability development and the sharing of best practice.

ResponsibilitiesYour main day to day responsibilities will be:

Day to day, you will:

work closely with heads within the IT Operations cluster to understand and meet the changing needs of the Operational community of practice;

organise and run meetings and events around the country for [e.g. researchers and designers, software engineers, delivery managers and product managers/owners] in the Home Office and across government;

actively run the channels where community members share ideas and discuss best practice, proactively helping members to support and engage with each other;

support the Heads of Roles with managing consistent job descriptions and career paths for e.g. Lead IT Operators, Service Managers, Architects and Transition Managers in the Home Office;

support the creation and maintenance of learning and development paths for
e.g. Lead IT Operators, Service Managers, Architects and Transition Managers;

oversee the development and delivery of training modules, and manage the delivery of appropriate training and learning opportunities by in-house and external trainers;

maintain accurate workforce planning data, and provide analysis that will inform decision-making and support business planning;

provide support for recruitment, recruitment and retention allowance processes and capability assessments. Also onboarding/offboarding and induction activities (including data on tools and software);

support work to research, define and embed appropriate standards and behaviours across the IT Operations community of practice;

build relationships with senior management, stakeholders and staff groups to promote a better understanding of the IT Operations communities.

You will also be expected to carry out the following day to day activities:

building capability and assuring quality to support strong outputs from multidisciplinary teams;

defining, developing and embedding standards, guidelines and processes that promote best practice and consistent ways of working across the Home Office;

assessing Home Office services to make sure they are accessible and meet relevant government and industry standards;

supporting and mentoring a select group of IT Operations community members, providing them with guidance, training and constructive feedback;

being a leader with vision, blogging and presenting at conferences to raise the profile of IT Operations both within and outside government.

There is one role in Manchester and one role in Croydon.

Essential Criteria

You'll have great interpersonal skills and experience of:

developing, supporting and managing communities of practice;
the working practices of the IT Operations Community and its roles e.g. Lead IT Operators, Service Managers, Architects and Transition Managers in the Home Office;
planning, facilitating and running meetings and events;
developing and managing development plans and training modules;
supporting teams to develop recruitment and retention strategies;
working autonomously while managing tight deadlines under pressure.

Desirable Skills

Ideally you will also have the following skills or some experience in:

experience of working with agile teams;
a solid grasp of digital community tools, technologies, trends and strategies;
experience of working with stakeholders to understand the wider implications and long-term impact of business issues and activities.


ITIL 3 foundation & lifecycle certified (Service Operations, Service Strategy, Service Transition, CSI & Service Design)
ITIL 4 foundation


Hold an ITIL 3 expert qualification - Managing across the Lifecycle
Certified Agile Service Manager
ITIL 4 Managing Professional

Technical skills

We'll assess you against these technical skills during the selection process:
  • Advice and Guidance - Specialist Advice (TECH) - level 4
  • Business Strategy and Planning - Financial Management (FMIT) - level 4
  • Skill Management - Learning and Development Management (ETMG) - level 5
  • People Management - Resourcing (RESC) - level 4
  • People Management - Professional Development (PDSV) - level 4
  • Stakeholder Management - Relationship Management (RLMT) - level 5


Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension
25 days annual leave

Things you need to know


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check .

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles , and will assess your Experience and Technical skills.

As part of the application process you will be asked to complete a CV and Personal Statement (maximum 1000 words). Further details around what this will entail are listed on the application form.

Please note your Personal Statement should reflect your experience and technical background stated in the essential criteria, including the SFIA Framework.

Sifting will assess your CV and Personal Statement.

Those successful at the sift stage will be invited to interview which will cover the SFIA Framework Technical Skills listed and your experience against the essential criteria.

Sift and Interview dates

Sifting will commence from 1 December 2020.

Interviews will commence from week commencing 11 January 2021, and will be held using Skype for Business.

Further Information

Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement.

If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful.

A reserve list may be held for a period up to 12 months from which further appointment may be made.

Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.

We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are Stonewall top 100 Workplace Equality Employer and a Social Mobility Foundation top 75 employer.

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.

For further information please see the attached notes for candidates which must be read before making an application.

Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate's responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.

Transfer Terms: Voluntary.

If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.

Please see the attached list of Home Office acceptable ID documents.

Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs

Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

A Great Place to Work for Veterans

These roles are included in the pilot phase of this Initiative, which is aimed at encouraging veterans from the armed services into public sector roles.

For more information and eligibility requirements please visit here

Landing page: ""


Feedback will only be provided if you attend an interview or assessment.

Nationality requirements
Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here .

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
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