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Applications & Infrastructure Engineer 3rd Line

Lime Pictures
Liverpool, UK
Closing date
12 Dec 2020

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Technology & New Media
Contract Type
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Job Details

We have an exciting opportunity for an experienced Applications & Infrastructure Engineer (3rd Line) to provide effective IT assistance and advanced IT support across all aspects of the business.

This is a brand-new role that will report directly into the Technology Manager, with regular communication with the Service Delivery Manager. You will be responsible for supporting and maintaining the technical infrastructure of the combined businesses of Lime Pictures (London and Liverpool), including Lion TV (London, Glasgow and NYC), Wise Owl Films (Leeds) as well as the applications which run on it. You will be based predominantly out of Liverpool with some travel to London and Glasgow required.

The environment is primarily Windows Server and Desktop operating systems with a small, but growing Mac OS X footprint. The position provides exposure to a broad range of IT-related projects and activities enabling Lime to keep on a path of continued improvement.Some key elements of the role include:

•Escalate IT issues to the Technology Manager/Service Delivery Manager where necessary

•Support, maintain and develop the Lime/LION IT Service Desk by acting as a senior escalation point.

•The ability to explain technical challenges/solutions in a user-friendly format to both staff members, management & other key stakeholders

You will thrive on being the go-to person and will have the ability to build positive relationships with an established team and wide range of stakeholders at all levels of the business.You will have strong technical and analytical skills and solid experience in problem analysis and resolution of hardware/software problems.

This is a high-volume role across multiple sites and operations so excellent organisational skills, a cool head under pressure and the ability to handle clients professionally during all interfaces are a must.

You must have substantial proven experience in a third line capacity role, ideally in an environment of 200+ users and be comfortable with large scale deployment/ operations and installation configurations in a complex network environment.

You will have a good understanding of Citrix XenDesktop, routing & switching (VLAN/LACP/Static & Dynamic Routing/802.1X Authentication, Layer 2/3, SIP) as well as Powershell & Automation

The IT Department is responsible for designing, supporting and maintaining the Lime & Lion IT corporate systems. The department prides itself on providing effective desktop support to all business users alongside continuously looking for new technology solutions to generate improvements and efficiencies across the business. We are looking for an innovative thinker who is positive, proactive, embraces change and thrives on working in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required, to build on the future development and success of our team.

Working in TV production brings its own unique and exciting rewards. If this sounds like the ideal opportunity for you then please click on the link to apply via our company website. Closing date for applications is 24 November 2020.

We are committed to building a culturally diverse workforce and therefore encourage applications from groups that are underrepresented in the TV industry. We are committed to equality of opportunity and welcome applications from individuals, regardless of their background.

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