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Junior Software Support Analyst – Application / Databases

Recruitment Revolution
Up to £25,000 DOE
Closing date
10 Dec 2020

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Technology & New Media
Contract Type
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Job Details

Excellent opportunity for tech support champion to join a unique and leading Software Provider. The successful applicant may have some experience in a software support role, a working knowledge of databases, such as SQL Server and Oracle or you may be a computer science graduate looking for your first role in IT.

Full training on our products will be given.

Role Info:

Graduate / Junior Software Application Support | Service Desk Analyst / 1st Line Support / Database Support
Woking, Surrey Up to £25,000 DOE
Software used by emergency services and local authorities

Who we are:

We are the leading provider of address management and cutting-edge augmented reality solutions, helping organisations consume, share, integrate and match address data. Since 1996, our innovative solutions have provided accuracy and efficiency to local authorities, emergency services and other organisations that use address data.

The Service Desk Analyst / 1st Line Support Opportunity:

We have a requirement for an additional IT Service Desk Analyst to provide first class technical support for our bespoke software products.

As our Service Desk Analyst / 1st Line Support member, you will be responsible for providing telephone, email or remote technical support for software issues that need to be resolved within agreed SLA’s. You will therefore have great communication skills including excellent written and spoken English. The ability to troubleshoot and prioritise multiple tasks coupled with exceptional time management skills with a commitment to helping customers solve problems.

Dealing with customers in a helpful, co-operative and friendly manner, your duties will include:

+ Accurately diagnosing software issues based on the information you have been provided
+ Obtain any missing information about a problem through clear communication
+ Follow a set of steps to replicate an issue
+ Update case notes so customers can be informed of current status at anytime
+ Liaise with the software development and service teams, ensuring software issues are resolved efficiently and accurately
+ Data loading, processing and manipulation
+ Querying the customers database to help identify any issues with the data
+ Maintaining a knowledgebase of common problems and solutions
+ Keeping up to date with our products
+ Software testing of our bespoke products

Whilst not essential, a qualification in a computer-related discipline would be beneficial to your application. Similarly, knowledge of C# and .NET languages would be advantageous.

This position offers a technical support professional with knowledge of databases the opportunity to develop their career within a highly regarded company with a reputation for caring and innovation. We are market leaders in our field with major clients in our portfolio.

Under normal circumstances this position is office based. Due to the current Covid-19 Government advice it would initially be working from home so the ability to remote desktop is required.

Candidate requirements:

+ All candidates must be eligible to live and work in the UK
+ Candidates should live within a 1 hour commute of Woking, Surrey
+ All candidates must be in a position to obtain UK security clearance (lived in UK for past 5 years)
+ Candidates to specify salary requirements when applying

Your Background / Previous Roles May Include:
Software Support, SaaS Support, Application Support, Database Support, SQL Server Support, Oracle Support, IT Graduate

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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