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Insurance Technical Manager

G2 Legal Limited
Liverpool, UK
Closing date
6 Dec 2020

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Job Details

An exciting opportunity has arisen for an experienced Insurance Technical Manager to join a leading Liverpool law firm within the claims department. You will be required to have knowledge of end-to-end claims handling, and CII qualification is preferred. A strong understanding of insurance protocol including indemnity, liability, fraud, RTA Insurer, Article 75, FCA, TCF is also required, along with customer service and relevant areas of regulation and/or statutory legislation affecting the industry experience.

The firm is offering a competitive salary banding, an excellent benefits package and agile working.

Duties include:
  • Ensuring technical competency of claims staff
  • Ensuring robust records to meet FCA requirements, supporting competency levels as well as succession planning
  • Ensuring claims handling guides adhere to Business Philosophies and Standards as well as clients' P&S
  • Ensuring that all process maps are up to date and bespoke for each client
  • Providing technical material and working with the training team on delivery of core subjects
  • Working with the quality team to ensure technical audits are completed to the correct level
  • Ensuring that TNA is completed and robust technical training plans are in place
  • Supporting staff through professional qualifications, providing technical support as necessary
  • Contributing for business fraud strategy and training requirements
  • Overview of technical personal development plans to maximise handlers' performance, working in conjunction with team managers
  • Questioning and challenging peers/managers where processes and procedures do not meet client expectations, and any activity that does not place customers' interests at the heart of how the firm does business
  • Analysing data and predicting trends, providing recommendations to ensure no disruption to services, as well as making recommendations on improvements to performance
  • Ensuring data is disseminated across teams so team/individual performance is understood
  • Leading by example and instilling confidence by remaining respectful at all times and demonstrating impartiality, sensitivity and using diplomacy when dealing with interpersonal or work-related issues
  • Fostering and building great relationships with cross functional teams to ensure overall success
  • Driving your own development by actively seeking development opportunities
  • Keeping up to date with developments in the insurance industry/legal industry
  • Ensuring customers and the business are kept safe through team compliance to all procedural and regulatory legislation as required by FCA/SRA
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