Do you have experience in a customer services setting? This maybe within a school (Receptionist / Admin) or perhaps gained within B2B, Customer Contact centre or even in the Hospitality sector. If you are passionate about providing a first-class customer experience and you are fully literate with IT & CRM systems we'd love to hear from you.
Customer Services Administrator - Education Provider - Full or Part Time (10 Month Contract with Possible Extension)
Canterbury, Kent + Adhoc Remote After Probation
Salary: £20,000 Pro Rata + Benefits
Immediate Start Available
The Customer Services Administrator Opportunity:
We are seeking to appoint a team of School Liaison Customer Services Administrators. As a school liaison team member you will be an organised, process orientated person with proven administrative skills and experience. You will have excellent communication skills, be a team player and have the capability to ‘think on your feet’. You will be working within a team and be based in our Canterbury office providing administration for our national delivery of tuition through the Professional Tutoring Partnership.
Duties will include the management of school and tutor matching using an IT based system to match a school’s requirement for pupils’ tuition to tutor availability. You will be responsible for direct contact with schools and will act as a school point of contact for the duration of the Professional Tutoring Partnership provision of tuition. You will collate information and record this accurately on our IT system.
As a school liaison team member you will work with others to ensure that schools are responded to promptly and that school records are kept up to date, collated and reported as and when needed. You will be required to respond to client enquiries via e-mail and telephone in order to support the effective and efficient delivery of Professional Tutoring Partnership tuition.
We are a friendly, dynamic, successful and expanding company providing training courses to education professionals and tuition for pupils in schools through the National Tutoring Programme. The group also offers other services such as an e-learning consultancy and educational psychology services. We have a strong culture of ethical business practice. We value diversity and inclusion and are committed to education and its ability to change lives. In particular, we provide training and support to education professionals to make a positive difference to the lives of children including those with Special Educational Needs and Disabilities.
+ Inclusivity - valuing others, respecting others, recognising and celebrating the contribution of all
+ Positivity - taking a positive outlook to challenges and embracing change and opportunity
+ Curiosity - seeking to reflect, learn, ask questions and challenging orthodoxies
+ Integrity - acting fairly, honestly, and consistently
+ Growth - seeking growth and positive change for individuals and organisations
+ Sustainability - helping regain ecological balance.
+ Excellent organisational and administrative skills, including confidence in the use of IT systems to manage information. You will maintain and manage the record of school and tutor matching using a number of IT systems. You will respond to alerts sent via the IT management system and collate reports of the cumulative record of tutor sessions. Accurate and effective data handling skills are important.
+ Clear, concise, responsive telephone communication skills with a passion for high-quality customer service and the capability to think on your feet. This role will be the first point of contact for schools and a key contact for tutors.
+ Competent written communication. You will be emailing and writing to schools and tutors
+ Good verbal communication, interpersonal and team working skills. There may be times when the school liaison team is working under pressure and at pace, it is important that team members support each other so that, together, the team manages demand and maintains good relations with customers/clients.
+ Strong IT skills and the ability to multi-task across various applications and systems - additional training is possible
+ Experience working within an education environment, as the school liaison team will be engaging with schools (primary, secondary, special and alternative providers).
+ Self-motivation to achieve goals using your initiative, responsibility and attention to detail
+ Working within a friendly, supportive team
+ Competitive salary
+ Health cash plan (subject to successful 3 month probationary period).
+ Holiday and pension
+ Training and professional development opportunities
We are an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all and we will give all applications consideration.
Interested? Apply here for a fast-track path to the hiring manager.