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European Project Manager

Thomas Brown Recruitment
Milton Keynes, UK
Closing date
30 Oct 2020

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Technology & New Media
Contract Type
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Job Details

Global company are looking for an expereienced European Project Manager to join their European Head Office.

They are looking for a customer-service oriented IT professional to provide project management and application support in Europe. The candidate will take direction from Corporate IT to gather local market requirements, determine local prioritization of projects, and test / implement change in the region.

The candidate will also support regional employees with application training to ensure a quality end-user experience. The successful candidate must have the ability to provide application support in a fast-paced and dynamic environment. This position is based in Milton Keynes, UKand will require some travel (up to 20%) to the U.S. corporate offices and other markets in Europe.

Job Responsibilities:

This is a complex multi-platform production environment with a wide variety of duties that include:
  • Manage multiple projects in each market in the region, gathering detailed business requirements and creating / documenting process flows
  • Meet regularly with market leadership in your region (GMs, Sales Managers, Member Services, Finance Managers, Operations Managers, etc.) to understand problems being reported from customers/members
  • Facilitate regular IT project prioritization meetings and status reporting to local leadership in each market
  • Plan for and ensure application readiness for conventions or other local events and promotions
  • Troubleshoot and fix application issues being reported, providing proper documentation on issues that need to be escalated to the corporate IT Tier 3 support group
  • Test new changes to the applications and report bugs / issues with proper documentation
  • Remotely support users in different time zones and countries
  • Understand current business intelligence and platforms used and build reporting capability in the region
  • Provide local training to employees on application features and functionality

With the continued growth and challenges in Europe related to IT applications (testing, troubleshooting, managing projects), new and changing 3PL integrations, changing payment types, launching and maintaining the upgraded EVO and redesign, we need to get the right fit for the role to continue supporting IT demands and help drive important projects on the ground.

Job Qualifications:
  • 5+ years of strong Project Management, Applications Support experience
  • Ability to communicate effectively in English (verbal and written)
  • Ability to work without close supervision and under pressure
  • Ability to present ideas and in a fast-growing office environment and have excellent communication skills (face-to-face, telephone, and written/email)
  • Willingness to work before or after normal business hours as necessary to complete tasks
  • Occasional weekend and evening work required
  • Valid passport and ability to apply for visas to other countries, when required
  • Must have the ability to be trained in USA for up to two weeks or attend meetings or events (locally or internationally)

Preferred Qualifications:
  • Bachelors Degree
  • Experience in direct selling / network marketing industry highly preferred
  • Bilingual: English speaking with German fluency preferred
  • Advanced/excellent troubleshooting and problem solving skills
  • Passion and skill to quickly investigate the root cause of an application problem, understand why it happened, and prevent it in the future

Thrives in a fast moving environment
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