About the role:
The Product Owner is an agile professional, essential to helping Thames Water achieve its ambition as the leading digital first utility company.
The role is integral to the new product delivery methodology currently being pioneered within the technology department. Product Owners are the key to a shift to Rapid Delivery culture across the organisation. The role is within the Next Generation Contact Centre Programme Team.
The Product Owner is solely responsible for the value of the product that they are building including the strategy and the prioritisation of the product roadmap. Additionally, they act as the conduit for requests between the business and the development team, translating the organisation's needs into tangible valuable outcomes to create products that will transform the business.
They are visionaries who recognise needs and opportunities, and work in their delivery team to turn ideas into reality. The Product Owner loves technology & understands how it can solve problems for real users.
Key Accountabilities will include:
This Product Owner will have responsibility for:
Developing the self-service payment options; Natural Language via IVR, payment capability across our channels e.g. Webchat etc
Develop other payment options e.g. Apple Pay
Development of payment platforms
To be successful in this role you will have the following skills and experience:
Previous working experience as a Product Owner (CSPO certification beneficial)
In-depth knowledge of Agile process and principles
Outstanding communication, presentation and leadership skills
Excellent organisational and time management skills
Sharp analytical and problem-solving skills
Creative thinker with a vision
Attention to details
What's in it for you?
This is a great opportunity for you to develop excellent relationships with all areas of Thames Water and be equally comfortable interacting with end users of the product and senior stakeholders. You will work transparently and be able to explain their prioritisation decisions in a way which makes sense to the stakeholders and protects the team.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We're also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.
Click here to find out more about working at Thames Water .
Thames Water is the UK's largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That's why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We're passionate about providing world-class tap water, now and for the future.
We're also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We're reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We're using our voice to lobby for change and partnering with WaterAid to provide clean water to the world's poorest communities.
Together, we're building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you'll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We're also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with award-winning mental health and well-being strategy