Technical/Service Help Desk Advisor

Employer
Fusion People Ltd
Location
Merseyside, UK
Salary
Competitive
Closing date
1 Nov 2020

View more

Sector
Technology & New Media
Contract Type
Permanent
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Technical/Service Helpdesk Advisor
Bootle, Merseyside
Temp to perm
Contact Maxine Cadwallader; Fusion People Solent Office
Apply now!

Fusion People are working with an established client and are looking for a IT Service Helpdesk advisor for a role in Bootle. Immediate starts available on a temp to perm basis.

This is a fantastic opportunity for someone who enjoys working on systems and is happy to resolve problems. Key points of this role include:

*Service Help desk adviser to support internal colleagues and engineers out in the field
* Use in-house system and technical handheld tablets in order to be able to deal confidently with the calls from Engineers/Technicians
* IT knowledge will be useful
* User bespoke systems and therefore adaptability is required to learn about the company products and offer the best advice
* Ideally looking for a candidate with a service help desk background or who have a technical interest
* Able to work as part of a team and on your own initiative
* Excellent communication skills

Main duties include, but are not limited too:
* Providing technical support to field engineers
* Solving technical issues and guiding the engineer through the process
* Answering general queries
* Data Entry

Rates:
Limited/Umbrella rate - £11.25 per hour
PAYE rate - £8.72 per hour

This role does include working on a shift rota rotated on a monthly basis. Contracted hours are 37.5 hours per week, generally covering 8 hour shifts with a half hour unpaid lunch break. The operational hours for the helpdesk is 8am - 8pm Monday to Friday and 8am - 6pm Saturday.

Interested? Please apply now with an up to date CV

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Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business.

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