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2nd Line IT Support Technician

Aspectz Ltd
Basildon, UK
Closing date
21 Nov 2020

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Technology & New Media
Contract Type
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Job Details

Experienced 2nd Line IT Support Technician required to work for a progressive and highly successful IT Managed Services Provider based in Basildon, Essex.


* To provide quality technical support to an established and growing client base of small to medium sized organisations throughout Essex and London

* To log and manage support tickets, escalating were necessary

* Provide IT support via phone, remote access, online chat, email and face to face when required

* To work as part of a highly skilled team ensuring that each issue is addressed effectively and as quickly as possible

* To further develop your skills and experience


* A basic salary of between £23k and £28k

* Pension

* Bonuses

* Employee well-being perks

* Free on-site parking

* On going skills and career development / training

* A quality working environment (not a call centre)

* To be a key member of a highly skilled and professional team,


* Experience of providing 2nd Line IT support

* Experience of working for an IT Managed Services Provider

* The desire to provide the highest level of technical support at all times

* Good time keeping and time management skills

* Enthusiasm to expand you skills and knowledge

* Excellent communication skills

* A good sense of humour and a flexible attitude

* A driving licence
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