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1st Line IT Support Technician – e-Learning / Education Tech

Recruitment Revolution
£18,500 DOE + Benefits, Bonus & Personal Development
Closing date
25 Nov 2020

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Technology & New Media
Contract Type
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Job Details

Do you have a natural interest within a broad spectrum of IT? Is your tech knowledge up-to-date i.e. you know GSuite is now Google Workplace?
Are you a logical thinker with a huge drive to provide exceptional customer service? If so, we have a great opportunity, where your excellence can help us to transform the lives of others.

We are open to receiving applications from all suitability-skilled candidates. Perhaps you’re an IT Graduate looking to kick-start your career, maybe you’ve retrained in the field of IT or you are a return-to-work parent ready to re-enter the workplace.

Role Info:

1st Line IT Support Technician | E-learning, Assessment, Training Brand
Canterbury, Kent / Adhoc Remote Flexibility + Monthly visits to other company locations in and around London
Salary: £18,500 DOE + Benefits, Bonus & Personal Development
Hours: 37.5 hours per week full-time

Immediate Start Available

About you:

As part of a friendly, proactive support IT team we are looking for a confident, organised, IT orientated individual with proven organisational and IT skills along with a natural flair for attention to detail. The successful applicant’s key tasks and responsibilities include:

+ Support clients with all IT queries.
+ Help colleagues with technical enquiries.
+ Respond to client and inhouse emails and tickets
+ Administration & Support of Video Conferencing Systems
+ Work with various IT systems including a customer relationship management database keeping accurate records and tasks up to date
+ 1st line Web Administration
+ Assist with administrative duties based on business needs
+ Provide basic IT training to team members

To succeed in this role you will have an understanding of

+ Desktop IT software & hardware
+ Google Workplace
+ Network Methodology
+ Active Directory
+ HTML / WordPress
+ Database management

About us:

We are a friendly, dynamic, successful and expanding company providing training courses to teachers and psychologists, e-learning consultancy and educational psychology services.

We innovate by combining expertise in Technology, Psychology and Education to produce online tools and provide world class training to education professionals across the globe. We are investing to accelerate the development of unique tools and services that allow teachers to expand their skills and knowledge to improve the lives of the children they teach.

Our Values:

+ Inclusivity – valuing others, respecting others, recognising and celebrating the contribution of all.
+ Positivity – taking a positive outlook, a positive response to challenges and seeking to overcome adversity.
+ Curiosity – seeking to reflect, learn, ask questions and challenging orthodoxies
+ Integrity – acting fairly, honestly, and consistently.
+ Growth – change is challenging and rewarding. We seek growth for individuals, organisations and the business.

As a company, we value inclusivity, positivity, curiosity, integrity, growth and sustainability. We seek to work with people who share our values to enable us to grow in the Educational Technology sector.
We would like applicants to demonstrate how they share our values when we speak with them.


+ We build our team with talented, positive-thinking and experienced individuals from diverse backgrounds.
+ Working within a friendly, supportive team
+ Competitive salary
+ Annual bonus
+ Holiday and pension
+ Family+ friendly flexible working hours including some home working if desired.
+ Training and professional development opportunities

Interested? Apply here for a fast-track path to Lee, our IT Systems Manager.

Your Experience / Background / Previous Roles May Include:
Desktop IT Support, 1st Line IT Support Engineer, IT Support Desk, Software Support, IT Graduate, Junior IT Support Technician.

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.


We’re Talent Acquisition Specialists that founded change in 2005. Since then we’ve helped over 2500 clients grow, prosper and lead.

# Our Story

Frustrated by poor experiences with traditional agencies, our founders (just two regular candidates), decided that the outdated industry needed modernising and a new balance of power. In 2005, a new kind of agency model was born, putting the client and candidate at the heart of the experience whilst removing the pushy sales, schmooze and high fees.

# What makes us different?

Aside from a sensible fee model, custom technology and a direct unhindered path to candidates we…

…don’t sell candidates and we don’t sell jobs: we facilitate relationships and champion the process of ‘organic hiring’ to help create stronger and longer-lasting engagements.

# Who we work with

With an industry reputation for delivering results we are the go-to talent finders for over 2500 clients. We work with everyone from tech start-ups to global brands who all demand the best service and talent.

From business owners hiring 2 people a year to Internal Recruiting teams hiring 200+ people a year, RR sources talent across all sectors and levels.

# Reputation

Our expertise have also been called upon by some of the leading job boards including the UK’s No1.

Recruitment Revolution is a member of the REC with a 100% compliance pass rate and holds a Feefo 5* Gold Award for Service.

For more information please contact Team RR on 0800 294 3113 or visit

Find Us
Castle Hill House
12 Castle Hill
United Kingdom
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