Customer Resolutions Manager

Redhill, UK
Closing date
25 Nov 2020

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An exciting role has arisen with my client based in the centre of Redhill.

The role of a Customer Resolutions Manager is to lead and inspire the Customer Resolutions team to effectively handle a variety of regulated complaints & disputes received, including those that are considered high profile and/or high-risk. To ensure that complaints are assessed promptly, investigated diligently and that outcomes are decided and communicated appropriately.

The ideal candidate will have previous experience of working in an FCA regulated environment and also experience in team and performance management.

Experience in leading a complaints team in a regulated environment. Previous experience within financial services would be an advantage.

Strong knowledge of Microsoft applications and evidence of reporting in previous roles.

This is a great opportunity with room for progression. Interested? Then contact us now!!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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