Process Officer

Welwyn Garden City, UK
Closing date
9 Nov 2020

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Contract Type
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Process Officer
Location: Welwyn Garden City
Contract: Permanent
Salary: Up To £ 13,160 per annum (21 hours per week Monday-Fridays AM shifts)

Sopra Steria are looking to recruit a part time Council Tax/Recovery Officer to join our committed and friendly Revenues team. You will deal with all aspects of the billing and collection and recovery of Council Tax, including maintaining computer records, dealing with routine correspondence, attending court, chasing unpaid debt and providing advice and explanations to customers at reception or on the telephone. This role is working onsite at Welwyn Hatfield District Council.

Key Responsibilities:
Update Customer Accounts, ensuring each chargeable dwelling has an appropriate account linked to it.
Offer advice and guidance to customers on all aspects of Council Tax liability, Discounts, and Exemptions.
Issue correctly adjusted demand notices.
Issue Reminders and Final Notices as Appropriate.
Chase outstanding arrears via telephone/email or correspondence
Issue Summonses as required
Attend court when needed.
Any other tasks as directed.

Essential skills & experience:

Effective communication skills both orally and written.
Good team play.
Ability to manage your own workload.
Excellent attention to detail and computer literate
Flexible approach to work to accommodate changing demands and priorities.

Desirable Skills:

Recent experience of working in council tax with knowledge of council tax software systems and regulation. would be preferred
Knowledge of local taxation legislation, data protection
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