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Service Transition Manager

Berkshire, UK
Closing date
18 Nov 2020

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Technology & New Media
Contract Type
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Job Details

Our client is a UK leading Telecoms company, who are committed to providing the highest quality products and services. They are currently looking for multiple Service Transition Managers to join their team.


You will based at one of the following - Birmingham, Manchester, Reading or Peterborough
Remote working for now
Contract length
26 weeks

Working Hours
Monday - Friday (9am - 5:30pm)


£355 per day via PAYE + Holiday pay
£450 per day through a Hays approved umbrella company
Role Purpose
This role works across multiple work streams, on multiple projects managing the readiness criteria and ensuring the implementation and of a readiness strategy. The STM is accountable for all areas impacted by the delivery of the project/programme.

You must have hands on experience managing a Readiness workstream.

Key Responsibilities

Accountable for identifying and managing business risks and issues; conducts impact assessments and identifies potential areas of conflict across work streams, business units or between projects and manages or escalates appropriately.
Co-ordinates requirements and success criteria of customer trials, testing and pilots and reflects these in the business and technology readiness plans.
Ensures Readiness approval and full handover to all business, operations and technology areas.
Proven experience of implementing change within a cross-functional complex organisation, this must include operational and technological changes.
Experience in the telecommunications / cable TV industry within both an operational and technological environment.
Accountable for ensuring any application and infrastructure changes are managed into the existing technology estate. Can identify potential areas of conflict between new and existing support models.
Responsible for co-ordination of UAT, governance gates, and ensuring that both the business and technology areas are ready to accept the new changes into their operating model.
Experience Required

Minimum 5 years of Service Transition Management experience.
Business change and Business/IT Readiness experience.
Analytical and forward-thinking, able to take a holistic view of the customer journey, Self-motivated, well-organised and self-reliant.
Excellent written and verbal communication skills, Significant exposure to working with stakeholders at a senior level.
Must have PRINCE 2 or other recognised industry qualification.
Ideally has ITIL or other recognised industry qualification.
Ideally has good working knowledge of process improvement methodologies.
Experience of working in a fast paced, high pressure working environment is an advantage.
If this sounds like something you would be interested in, please click apply now!

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