MBA are proud to partner one of Poole's most innovative technology organisations in their search for an experienced Service Delivery Analyst on a 12 month fixed term basis.
As Service Delivery Analyst you will join our client's growing Service Delivery Team to provide the level of excellent customer service that has become expected by their customers and partners.
With further growth and expansion on the horizon this is the perfect time to join and grow your career within one the UK's fastest growing and respected Managed Service Providers.
Due to the nature of the role there is a rota for shift work and on-call which is on a 1 in 7 week rota.
You will be based on client site (Poole) and have regular remote / home working opportunities.
Service Delivery Analyst - Key Responsibilities
To support and review / report performance against contractual service levels for key customers in accordance with the ITIL framework.
To ensure that SLAs are achieved for contracted services, and that service quality and customer expectations are met or exceeded.
Support new customers into the POD by managing the programme of service initiation tasks and ensuring a smooth and professional transition.
Follow improvement plans and effectively deploy them to ensure that service levels are enhanced and the customer remains confident in our ability to deliver on customer commitments.
Develop strong customer relationships which enable joint commercial and operational planning.
Proactive and professional management of customer change programmes.
Drives efficiency through proactive monitoring and management of operational compliance
Service Delivery Analyst - Skills / Person
Knowledge / experience of ITIL framework
A demonstrable track record in continuous improvement.
A strong analytical mind, with the ability to analyse both qualitative and quantitative data, evaluating the key findings and communicating trends and corrective actions plans.
Excellent communication skills with the ability to present findings and influence decisions.
Strong planning and organization skills, able to manage a range of customers and problems at any one time.
Service Delivery Analyst - Perks
Salary: £30,000 / £34,000
For an informal discussion please contact