Field Service Support

Venn Group
Closing date
1 Nov 2020

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Technology & New Media
Contract Type
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Temporary Field Service Support
Recruitment Agency reference: 6984270

Locations you will cover: Coventry/Stoke/Birmingham

Duration: 5th October - 31st January

A position has arisen for a Field Service Support within a leading IT Software organisation. The role of Field Service Support will be responsible for providing on-site support and training to kiosk operators for a hardware replacement project of Outdoor Payment Terminal Solution (OPT).The role is paying £11.21 per hour via a Ltd or Umbrella company. The successful candidate must have a clean UK licence. You will be given a company Van.

Hours - 5am - 1pm (7.5 hours including travel)

Expenses and accommodation available as you will be required to stay away Monday - Friday

Your duties will include:
  • Provide kiosk operators overview of the Outdoor Payment Terminal Solution (OPT)
  • Advise Kiosk operators on how to change paper rolls
  • Advise Kiosk operators on how to use OPT for payment and loyalty
  • Advise Kiosk operators on how to perform security checks (gate checks for foreign bodies)
  • Advise Kiosk operators on new site controller what is different (Network connectivity and fallback switches)
  • Liaise with the support desk on any go live issues
  • Work with other 3rd parties who are on site or providing to support (POS company)
  • Assist with delivering kit to/from site as required
  • Undertake other non-technical tasks as required by the business needs

The successful candidate should have:
  • Knowledge of EPOS/POS
  • Clean driving license
  • Excellent interpersonal skills
  • Basic technical aptitude
  • Good organisational skills
  • Customer service skills
  • Ability to work under pressure

If you are interested in this position or would like to find out more about similar roles please contact Renay on and email your updated CV to

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.
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