Support Technician & Project Coordinator

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Sheffield, UK
Closing date
17 Nov 2020

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Technology & New Media
Contract Type
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Support Technician & Project Coordinator

Our client is a creative, ambitious, tight-knit tech business, where team members are given real responsibility and a chance to make a difference. A difference not just for the company, but for the many charitable and voluntary sector clients they support.

Our clients values are:

Make a difference.
Don't leave anyone behind.

Main Duties

Working primarily with the Donation Station (our clients contactless donation product) you will:

Monitor and respond to incoming support requests
Troubleshoot issues and escalate to other team members where appropriate
Assist with onboarding new customers
Gather customer requirements for new orders
Ensure customer requirements are received in a timely manner during the course of production
Help with production and assembly of new orders

Working hours are standard UK office hours, however this job includes an on-call support element.

Experience Required

Good customer service skills (Essential)
Customer support experience (Desirable)
Knowledge of ITIL support desk ticket lifecycle (Desirable)
Knowledge of Windows 10 operating system (Essential)
Experience of PC imaging (Beneficial)
Knowledge of basic computer programming (Beneficial)

The ideal candidate will have excellent written and verbal communication skills and is able to explain technical terminology in plain English. A high level of organisation will be required to handle production of orders for multiple customers at once. The candidate should not be afraid to ask questions and will have a keen eye for detail.

You'll be rewarded with

A starting salary of £16,000 - £18,000
Statutory pension contributions
A generous holiday allowance (39 days, including bank holidays)
A long Christmas break
Flexible hours and optional remote working

If this Support Technician & Project Coordinator opportunity interests you, get in touch with a full CV and a covering letter that shows us why you're a great fit and we'll be in touch
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