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2nd Line Support Engineer

ACS Recruitment
South Yorkshire, UK
Closing date
9 Nov 2020

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Technology & New Media
Contract Type
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2nd Line Support Engineer

37.5 hours per week - Monday to Friday between 8am & 6pm



We are recruiting on the behalf of a flourishing Sheffield based organisation. If you are looking to join a warm and friendly organisation that values their staff, then please read on.

You will be required to provide IT desktop/server support to their employees based in the UK within their group of companies and regional offices, client sites and remote workers. Alongside 1st line support for other members of the IT team.

The selected individual will be responsible for installing and configuring computer systems, diagnostic on hardware and software faults alongside the solving of technical problems


Provide onsite and telephone support to the employees within the group of companies for hardware, Operating systems, office applications and in-house bespoke applications.
Provide support to other IT department members.
Undertake first & second line fault diagnostics for all installed IT equipment.
Action requests for IT support within agreed SLA's. Escalate to senior IT members as required in a timely fashion.
Provide assistance with IT project work including auditing, networking and office installations as required.
Arrange IT equipment for regional office and home-based workers.
Undertake IT inductions on IT equipment and provide logins for in house systems.
Manage confidential data in line with the Data Protection Act & GDPR
General Office Duties
Contribute ideas and suggestions to continuously improve IT services
Assisting with colleagues work during absence.
Attending meetings and training sessions as required
Any other request made by a Manager or Director

The Candidate

There are no specialised qualifications required for this role however a formal IT qualification would be an advantage.
Previous desktop IT support experience is essential.
An understanding of varied IT systems is essential in this role.
Experience of dealing with clients/customers would be an advantage.
Demonstrative verbal and written communication skills.
Knowledge of Microsoft and other common desktop applications is essential.
Knowledge of Microsoft Server OS an advantage
Knowledge of Azure environments and administration and advantage
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