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Support Technician & Project Coordinator

Get Staffed Online Recruitment Limited
Sheffield, UK
Closing date
31 Oct 2020

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Technology & New Media
Contract Type
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Job Details

Support Technician & Project Coordinator

Our client is a creative, ambitious, tight-knit tech business, where team members are given real responsibility and a chance to make a difference. A difference not just for the company, but for the many charitable and voluntary sector clients they support.

Our clients values are:
  • Innovate.
  • Make a difference.
  • Don't leave anyone behind.

Main Duties

Working primarily with the Donation Station (our clients contactless donation product) you will:
  • Monitor and respond to incoming support requests
  • Troubleshoot issues and escalate to other team members where appropriate
  • Assist with onboarding new customers
  • Gather customer requirements for new orders
  • Ensure customer requirements are received in a timely manner during the course of production
  • Help with production and assembly of new orders

Working hours are standard UK office hours, however this job includes an on-call support element.

Experience Required
  • Good customer service skills (Essential)
  • Customer support experience (Desirable)
  • Knowledge of ITIL support desk ticket lifecycle (Desirable)
  • Knowledge of Windows 10 operating system (Essential)
  • Experience of PC imaging (Beneficial)
  • Knowledge of basic computer programming (Beneficial)

The ideal candidate will have excellent written and verbal communication skills and is able to explain technical terminology in plain English. A high level of organisation will be required to handle production of orders for multiple customers at once. The candidate should not be afraid to ask questions and will have a keen eye for detail.

You'll be rewarded with
  • A starting salary of £16,000 - £18,000
  • Statutory pension contributions
  • A generous holiday allowance (39 days, including bank holidays)
  • A long Christmas break
  • Flexible hours and optional remote working

If this Support Technician & Project Coordinator opportunity interests you, get in touch with a full CV and a covering letter that shows us why you're a great fit and we'll be in touch!
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