Zachary Daniels are recruiting for a Retail Support Administrator for a leading fashion brand, based at their Manchester Head Office. This role is to provide head office support to the Retail Support Manager and Retail Managing Director & overall retail store operation.
Salary £19,000 - £21,000
To provide head office support to the Retail Support Manager and Retail Managing Director, and overall retail store operation.
Head Office Support
Point of contact for all store employees
Support all employees on any queries they have, ensuring all queries are answered and/or rectified as smoothly and as quickly as possible
The liaison for all retail employees - communicating on their behalf to all other departments such as HR, Health and Safety, Warehouse, IT etc when required
Collating reports to the retail management team
Assist the Retail Support Manager, Retail Managing Director and retail support team in any administration tasks
Work with merchandising managing third party stock
Ensure all relevant communications are cascaded to all retail employees
Build and maintain successful inter-departmental relationships across different companies and brands both internally and externally
Manage the retail support email inbox
Handle customer complaints, ensuring concerns are addressed and rectified as smoothly and as quickly as possible
Book couriers for stores
Plan conferences and make travel arrangements
Organise travel and accommodation arrangements when needed for store managers when required
Assist in arranging mystery shoppers and distribute results
Process bonuses and high sales achievements
Collate information for monthly trade reports
Please apply with your most up to date CV!