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Technical Service Desk Team Leader - Urgent

eTech Partners
Southend-On-Sea, UK
Closing date
1 Nov 2020

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Technology & New Media
Contract Type
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Job Details

Technical Service Desk Team Leader required to join a professional Services Company based in Southend Essex.

This is a brand-new role as the company looks to expand and grow their Service Desk function.

Technical Skills:
  • Windows 10 operating system and MS Office products
  • Strong knowledge and hands-on experience of Active Directory (Users and computers, Group Policy)
  • ·Strong Office 365 knowledge
  • Troubleshoot printer and printing related problems both locally and on the back-end server
  • Strong knowledge of tools like ServiceNow or similar
  • ITIL Foundation

Team Leading Skills.
  • Mentoring, coaching and Team Leading the team.
  • Keeping the Service team motivated
  • Monitor all tickets and follow up on escalations with relevant 3rd line support to ensure tickets are resolved in a timely manner and that the customer is kept informed until incident resolution
  • Help to create and ensure the team meet their internal service targets such as first-time fix rate, service and operating level agreements (SLAs/OLAs) and achieve good scores in customer satisfaction surveys

My client is looking to recruit URGENTLY, please send your CV in Word format to be considered for this great opportunity.

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