Concept Academy Trainee Field Service Engineer

Concept Resourcing
London, UK
Closing date
7 Nov 2020

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Contract Type
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Do you have a strong interest for electromechanics? Are you fascinated with repairing, servicing and see how things work? Would you love to work for a market leader within the white goods industry as a Field Service Engineer?

The Concept Academy are hiring Trainee Engineers to join a market leader of large domestic appliances such as washing machines, refrigerators, dishwashers, cookers & tumble dryers.

Who are we looking for?

We are seeking keen individuals with a willingness to learn that would love to get hands on within a new industry. You will have a passion within electromechanicals with basic experience also being advantageous. Other qualifying areas or experience that may be considered are ; vehicle maintenance, coffee machines, vending machines, ticket machines, parking machines, washing machines, tumble dryers, dishwashers, microwaves fridges etc.

It is important that you are able to demonstrate;

Fantastic customer service skills
Energetic, driven & great attention to detail
Eagerness to learn
Problem solving in difficult situations
Good oral and written communication skills
Long term goal to be trained as a competent engineer

Our training academy

Fully comprehensive training including classroom, workshop and theory
8 week training course at client Head Office in Peterborough starting 16th November & 23rd November
Stay overnight within the week and go home on weekends
Once fully passed you will receive van & fuel card

Life after training

You have completed your 8 week training, you have a shiny new van, tools and parts all loaded, you're ready to go ... so what's next?

Service repair and maintenance within domestic settings on a range of domestic appliances
Monitor and maintain adequate stock levels
Completing service calls via PDA
Monthly one to ones with Regional Supervisor & Team quarterly meetings
Ongoing training and skill set monitoring
Aiming for first time fix rate
Day to day updates via Coordination Team

What's on offer?

£21,000 per annum (23,000 within M25 London / South East)
£1,000 salary increase after 6 months
Van & fuel card
Comprehensive 8 week training course direct from manufacturer
20 days holiday + bank holidays
Payable through an umbrella company
Quarterly engineer reward scheme
Access to Perkbox
After 12 month training contract you will be made permanent
Tools, test equipment, footwear, PPE, face masks, hand sanitiser provided The Essentials

Strong interest in an engineering discipline
Full UK Driving License
Right to work in the UK
Good written & excellent verbal communication skills across all levels
Good time management and organisation skills
Must be able to pass BS7858 vetting level 4 (Inc of Scottish Disclosure and Credit check)
Happy to stay away from home for the 8 week training programme
Confident using Android devices
Appropriate delivery point for a courier to have access to deliver stock e.g. (shed, garage, storage unit)
What is the interview process?

Initial telephone screening to discuss background, training academy & the role
Video call with Service Delivery Coordinator competency based / technical questions
Face to face interview with Service Delivery Manager

This would be a fantastic role for a trainee who wants to become a field service engineer and learn a new industry
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