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Junior Service Manager

Department of Work & Pensions
South Yorkshire, UK
Closing date
18 Nov 2020

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Technology & New Media
Contract Type
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Job Details

DWP. Digital with Purpose.

Do you want to make a real difference to the way the society you live in works?

Do you want to work with some of the most innovative thought leaders in Identity and Access Management?

Do you want to fast track your career in Service Management?

Then this junior level Service Manager role on DWP Digital's trailblazing Identity & Trust Team could be right for you.

You'll be responsible for a range of service management activities across Identity & Trust applications and platforms to ensure service availability, performance and process maturity across this landscape.

It's a brilliant opportunity to build your skills and career while in supporting one of DWP's most critical, high-profile transformation projects. You'll also have to access to wealth of expert skills and knowledge as part of a supportive Service Management community.

Duties. Work. Projects.

Identity and Trust is responsible for the department's identity strategy and associated digital services. We provide industry leading approaches which make it easier for people to prove who they are and access the support and services they need.

Service Management plays a critical role in our team and will help define the services we are producing. You'll be responsible for implementation and improvement of service management across Identity and Trust Platforms and Applications.

Working in an agile environment, you'll be involved in features as they develop, supporting service design and the product teams.

You'll work for and understand the end user, providing high quality support and advice.

You'll also provide standard service management duties like reporting and incident and problem management so our stakeholders have a single view on service performance and a point of contact for communications and resolutions.

What skills and experience do I need?

You can investigate problems in systems, processes, products and services, with an understanding of the level of a problem (e.g. strategic, tactical, operational).
You can collate data from depositaries and provides basic reporting.
You can identify and register incidents, gathering the required information and allocating to the appropriate channel.
You're a good decision maker - you use guidance, analyse and ask colleagues for input, and identify and deal with any errors or gaps in information before making a decision.
You're a good communicator - you state your views in a clear, constructive and considerate manner and use an appropriate method of communication for each person
You can work with stakeholders to understand their needs and expectations.
You can create clear plans and set priorities which meet the needs of both the customer and the business.
ITIL Service Management qualifications (or equivalent experience) are also desirableDetails. Wages. Perks.

You'll join us in our brilliant hub in Sheffield. Find out more about our working in our hubs here:

We also have all the tools and tech we need to enable our people to work flexibly, and many of us are working remotely at the moment due to COVID-19.

We offer competitive salary of £27,565, a brilliant civil service pension with employer contributions worth over 27%, and a generous leave package.

We also have a broad benefits package built around your work-life balance which includes:

Flexible working and family friendly policies
I can be me in DWP. Bring your authentic self to work.
Work for a 'Best Place to Work in Digital Award' nominee
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