Purpose of the Role
To competently provide administration duties within compliant guidelines.
To deal with consumer claims, meeting service standards in order to provide a speedy, fair and efficient service to the customers.
Skills and Knowledge Required
Technical knowledge to use Computer system competently
Technical knowledge & understanding of policy wording/T's & C's
Customer Service Skills
Good telephone techniques
Analytical and numerate
Responsible for the investigation & processing of claims including claim reviews
Responsible for the administration of Theft, Accidental Damage, Screen & Warranty claims (maintaining policyholder records, both on file and the System)
Responsible for Data Processing/Post etc on a rota basis.
Responsible for liaising with policyholders regarding changes to address, policy details etc
Filing & general office duties
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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