Service Desk Manager, Service Desk Team Leader

Employer
Fruition IT Resources Limited
Location
UK
Salary
Competitive
Closing date
26 Oct 2020

View more

Sector
Technology & New Media
Contract Type
Permanent
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Service Desk Team Leader, Service Desk Manager

Salary: Upto £35,000p.a + Benefits

Location: Morley, Leeds

1st Line Support Team Lead, Desktop Support Team Lead, 2nd Line Support Team Lead, Helpdesk Team Lead, Helpdesk Manager, Help Desk team lead, Help desk manager, IT support team lead, IT support manager

Are you looking for to further your career as a Service Desk Team Leader in a large enterprise level environment? I have an excellent opportunity based in Morley. You MUST have experience of leading service desk team and coming from a service desk environment with technical support experience.

Role

Fruition IT is partnering with a renown national brand who are now looking for Service Desk Team Lead based in their offices in Morley.

How will you be spending your time?

You will be responsible for developing, leading, and motivating a team of 6 dedicated on-site Service Desk and Technical Support professionals to deliver high quality end user support.

Management of Team Performance, KPIs, software & hardware assets and team resource levels

You will still be hands on and the point of escalation for 2nd line engineers

Looking for trends and reporting on problems

Providing training for the team and keeping them up to date with any changes

Key Skills and experience:

Essential
  • Experience of supervising an IT services service desk
  • Microsoft Operating Systems (Desktop & Server)
  • Active Directory, DNS, Server & Desktop management
  • In depth knowledge of Service level agreements or arrangements

Desirable
  • ITIL Foundation Certification
  • Microsoft or Other IT Technical Certifications

Apply now to Gurleen Kumar (0113 3239741) or call for confidential discussion. We have a full job spec and marketing info for your review.

1st Line Support Team Lead, Desktop Support Team Lead, 2nd Line Support Team Lead, Helpdesk Team Lead, Helpdesk Manager, Help Desk team lead, Help desk manager, IT support team lead, IT support manager
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