Head of Debt Recovery

Employer
Robert Walters
Location
Manchester, UK
Salary
Competitive
Closing date
27 Oct 2020

View more

Sector
Accountancy
Contract Type
Permanent
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The Head of Debt Recovery is an integral role the business with a key focus on reducing bad debt & losses.

Responsible for the bad debt provision including the Credit Risk policy for new & existing customers and the debt processes aligned to 90 day+ aged debt.

The primary focus of the role is to develop and execute an effective 90+ days strategy working alongside the Collections Director & 3rd Party Suppliers to ensure that all budgetary & legal/regulatory are met.

Responsible for the bad debt provision including the Credit Risk policy for new & existing customers and the debt processes aligned to 90 day+ aged debt.

The primary focus of the role is to develop and execute an effective 90+ days strategy working alongside the Collections Director & 3rd Party Suppliers to ensure that all budgetary & legal/regulatory are met.

Overview:
  • Responsible for Aged debt & roll rates 90 days+ through to write off & key processes such as disconnection service, DCA & Legal
  • Ensuring fit for purpose processes & procedures in line with the Credit Risk & Debt strategy/policy
  • Ensure we meet our Legal, Regulatory & Contractual requirements
  • Manage the delivery of reporting and analysis relating to departmental performance against key KPIs
  • To lead and develop the Recoveries team of Managers, Analysts & Agents to be a high performing team of empowered and accountable individuals
  • To ensure the delivery of effective, profitable debt collection practices
  • To support the Collections Director in the development and delivery of the Collections 3-year Plan & Strategy aligned to the business goals
  • Continuously evolve the credit risk policy in relation to market/economic trends to protect the business from risk and bad debt
  • To provide excellent customer service to both our internal and external customers enhancing the customer experience
  • Develop effective action plans to address performance opportunities in line with the company's strategic aims
  • Ensure prompt, efficient and accurate collection of cash against billed revenue
  • Prompt resolution of queries by working effectively with the operational teams
  • Achieve all operational SLA's
  • Ensure daily/weekly/monthly Recoveries targets are in place and are achieved at all levels from Department through to Individual Agent targets
  • Day to Day Management of 3rd Party Agents, Legal Providers, Credit Reference Bureau in line with all Contractual Terms & SLAs & agreed Governance Framework`
  • Budget & supplier cost management
  • To review and maintain the Credit Strategy and Risk Operating Models which are used to run and manage acquisition, bad debt and churn strategy

Skills & Experience:
  • 3 years+ Experience in leading a Collections/Debt Recovery team at a senior level
  • Proven experience in delivering improved Debt roll rates, Cash collection & Bad Debt losses
  • Educated to degree level
  • Experience in Utilities and/or Telecoms Industry
  • Excellent written and verbal communication skills & the ability to simplify complexity accordingly
  • Strong commercial awareness with attention to detail
  • Ability to influence with impact at all levels within the organisation from advisor to CEO
  • Capable people leader, functional owner and team player
  • Proactive & self-sufficient individual who can lead whilst keeping varying levels of the organisation up to date and engaged
  • The ability to adapt positively to change & work in a dynamic fast paced environment
  • Strategic whilst able to manage day to day performance effectively
  • Experience of using Microsoft Office packages, Excel, Access, Word and PowerPoint to a high level
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