Our client, an established I.T. Services provider, are looking to add a Network Engineer to their existing team. If successful you will be joining a close team, who work hard for the business, clients and each other.
This is a Senior Network Engineer role within the Delivery function. This role will predominantly support the Project Management Office (80% project work) and Service Desk departments with client delivery; however, the role will also support the Pre-Sales Team with proposal designs and the Technology team with the review and implementation of new network technologies and solutions.
They key deliverables of this role include:
Creation of network solution designs based upon client requirements. Creation of implementation and test plans for delivery. Implementation of network solutions with post implementation support. Handover of project delivery to Service Desk and, where required, training of Service Desk Analysts.
Act as 3rd Line escalation point for Service Desk incident tickets. Investigation and resolution of allocated Incident Tickets and Event Notifications with agreed client Incident Categorisations with associated Service Level Agreements.
Support the Pre-Sales Manager, as required, with proposed solution designs within Commercial Proposals for network solutions that meet client enquiry requirements
Work with the Head of Technology to review new network solutions and technologies to both improve and enhance internal solutions, including the Cloud platform, as well as client hosted and on-premise solutions.
Engineers are required to be 'hands-on' which includes attendance at client meetings and customer sites. This role will also be expected to assist, train and develop the network skills of Service Desk Analysts and Delivery Engineers.
- CCNP or equivalent, MCSE or equivalent
- Overall comprehension of communication protocols (Mainly TCP/IP) and routing protocols (e.g. BGP, OSPF) WAN, LAN, WLAN
This job was originally posted as www.totaljobs.com/job/91015775