We are looking for an ambitious and knowledgeable IT Support Engineer for a Software House based in the Nottingham city centre. Providing support for businesses working with this company's Software solutions.
The successful candidate will be joining a busy Development team, and have a huge amount of exposure to the software development lifecycle as well as be expected to learn and improve their ability in this environment.
This position would best suit someone who is interested in furthering a career in IT and is eager to learn as much as they can with a company that will genuinely foster their growth. This employer are always looking to promote internally, and to that end offer numerous opportunities for self-improvement and promotion to other areas.
·Providing support via telephone, e-mail, and face to face
·Identifying, co-ordinating and resolving incidents as quickly as possible
·Working day to day with SQL and attempting to resolving queries and any issues themselves
·Escalation to the development team when necessary
·Working with a constantly evolving product as the dev team continue to implement changes and improvements
·Working in partnership with the wider development teams to resolve issues
·Previous IT support experience, especially with software would be advantageous
·A genuine passion for IT and Software
·Excellent and proven customer service skills
·A technically minded approach to solving problems and issues as well as a passion for problem solving
·The ability to explain technical issues to non-technical personnel
Alongside excellent holidays and a strong benefits package, this position has an excellent career path within a growing Software House.
Unfortunately we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.
This vacancy is being advertised on behalf of Express Recruitment Ltd. The services advertised by Express Recruitment Ltd. are those of an Employment Agency.