Programme Delivery Manager

Pertemps Thames Water Commercial
Reading, UK
Closing date
8 Nov 2020

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Thames Water has moved to an "Intelligent Client" model for AMP7, building in-house capability to understand how its physical assets are performing and when to make appropriate operational or capital interventions. Thames Water will own more of the scope and definition of projects and risk will be managed by those best placed to mitigate it, be it Thames Water or its supply chain. Thames Water aims to be a business in control, leading its supply chain in a collaborative way, delivering brilliantly and maximising customer benefit.

About the role:

This is a crucial Senior Leadership role where you will have overall accountability for the delivery of water and wastewater network programmes in the Thames Valley. This will be achieved by managing and assuring the performance of Thames Water Senior Project Managers, Project Managers and its framework Contractors to safely deliver multiple project and programme outcomes to time, cost and quality. You'll have 5-10 direct reports and own the relationship with framework contractors.

You'll be responsible for the delivery of a programme of projects between £300m - £500m such as water network replacement projects, Trunk main replacement and reinforcement and sewer flooding prevention projects.

Driving the development and continuous improvement of the Project Team and Supply Chain, you will relentlessly strive to deliver enhanced health, safety & environment outcomes, customer delight and commercial performance.

Key responsibilities for the role include:

Developing and delivering an optimised programme to achieve all regulatory, statutory and internal outputs, deadlines and targets.
Commercially managing all contract matters to achieve the optimal outcome for Thames Water.
Delivering sustainable financial out-performance against approved budgets.
Delivering successful technical solutions that provide optimal value for money on a capital and whole life cost basis.
Performance managing the service providers to ensure out-performance of service levels and value for money.
Proactively managing risk to minimise the impact on the project.
Establishing and continuously promoting a proactive health, safety & environment culture across Thames Water and our service providers.
Achieving leading edge performance in safe and sustainable delivery of capital projects, as well as their subsequent operation and maintenance.
Leading a customer focussed culture unrelenting in its pursuit of excellence in service delivery to both internal and external customers.
Proactively ensuring every customer touch point is a positive experience to remember.
Maintaining a strong external stakeholder relationship to actively protect and enhancing Thames Water's reputation to external customers.
Managing, leading and developing people in a culture of accountability and achievement.
Encouraging and implementing innovation from supply chain to develop a continuous improvement project culture.To be successful you will have the following skills and experience:

Educated to degree level with further professional/management qualifications or outstanding role specific experience.
Proven track record of managing the performance of third-party organisations or contractors.
Track record of success in the delivery of significant capital programmes at a senior level.
Strong commercial approach with a good level of contract knowledge. Bases conclusions on a balance of business development and cost control issues.
Ability to take on management responsibility in different functions/businesses and led through difficult times.
Proven process improvement design and implementation capability.
Ability to develop and implement feedback systems to improve business performance. Can deliver tough messages with empathy.
Consistently outperforms against stretch targets and can demonstrate a tangible drive to continue to outperform.
Balanced, realistic approach to pressure, always maintains a positive outlook in front of others.
Ability to demonstrate exposure to risk decisions with implications wider than own area.
Broad industry and business knowledge and experience in complex investment-type choices.What's in it for you?

Our competitive salary and package include a competitive bonus, car allowance, private healthcare, an excellent contributory pension, 26 days holiday. There is also a wider benefits scheme which includes an annual pay review, season ticket loans and loyalty awards for continuous service plus discounts at a wide range of retailers via Benefits on Taps. We also have a referral scheme, where you can receive £750 for helping someone get a permanent position within the company.

We're proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.

Click here to find out more about working at Thames Water

About us:

Thames Water is the UK's largest water and wastewater company. We make a daily difference to millions of customers by suppling 2.7 billion litres of world-class water to around 10 million homes.

As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That's why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We're passionate about providing world-class tap water, now and for the future.

We're also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We're reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We're using our voice to lobby for change and partnering with WaterAid to provide clean water to the world's poorest communities.

Together, we're building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you'll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We're also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy
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