Technical Account Manager - Real Estate

Technical Account Manager - Property Accounting Systems
£38k - £42k + Package
Buckinghamshire

Cobalt is delighted to be working alongside a successful global software provider who is currently looking to hire an individual to act as a Technical Account Manager for their key clients.

The appointed individual will come from a finance / accountancy background and have a real aptitude for technology.

Key Responsibilities

• Implementing and setting up new clients once contracts are signed
• Working with consultants throughout the implementation stage until clients are live with the software
• Advising clients on the status of their queries and providing a solution to their issue
• Maintaining the support logs accordingly with all action taken and information gathered during the resolution of queries
• Escalating issues identified during the day-to-day activities to management if necessary
• Visiting clients quarterly on-site and maintaining a relationship along with providing an Account Management plan for every visit and detailing action required
• Assisting peers with cases/training
• Arranging upgrades for clients and implementing
• Ensuring clients support units are always in a positive position and escalating if necessary

Personal Attributes:

• Previous experience working within Real Estate would be advantageous
• A strong background within finance and accounting
• Exposure working / sound knowledge of property management systems
• The ability to build and maintain strong working relationships with external clients
• Strong interpersonal skills and enjoy working within a client facing role
• Keen to be in a client facing role

If the above sounds as if it could be of interest, you are a people person, communicate effectively, and enjoy working as part of a team, please submit your CV for review ASAP