Service Desk Analyst

Employer
Yolk Recruitment
Location
Newport, UK
Salary
Competitive
Closing date
26 Oct 2020

View more

Sector
Technology & New Media
Contract Type
Permanent
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  • Service Desk Analyst
  • Newport
  • £20,000


The Opportunity

Immediate start available for a junior Service Desk Analyst. Working alongside the organisations existing support staff you will be the point of contact for technical issues. You will be experienced using Microsoft technologies operating beyond the Intermediate user level.

The Role

As a Service Desk Analyst you will be responsible for 1st line support to users and clients, escalating problems to relevant technical resources where necessary. You will possess excellent written and verbal communication skills with the ability to communicate effectively over the phone and face to face providing support. You will also be required to have experience with laptop builds, software installations and setting up mobile devices.

Skills / Experience
  • Extensive knowledge of Windows products: Windows Server, Windows OS
  • Hyper-V and VMware background, building, configuring and maintaining systems
  • IT Service Desk Call Logging Software
  • Well-developed troubleshooting and problem solving skills

The ideal candidate will have good organisational and interpersonal skills, with a genuine passion for technology and a desire to further develop their skillset.

How to Apply

If you believe that you have the skills and experience for the role - then please get in touch. We also offer a referral scheme for any candidates whose details are passed to us that we successfully place. If you have any further questions then please contact Steve Shuttlewood at Yolk Recruitment.

*Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
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