IT Support

Employer
P3 Search & Selection Limited
Location
Peterborough, UK
Salary
Competitive
Closing date
27 Oct 2020

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Sector
Technology & New Media
Contract Type
Permanent
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IT Support

A leading client has two new contract vacancies for IT Support Analysts, who will be responsible for their ticketing system and solving technical queries. This role is looking for someone who has come from an IT / technical background who has the right people skills and attitude to provide efficient support to the wider IT team.

Responsible for:

·Solving technical queries over the phone and via email

·Ensuring issues are fully closed off and communicated to clients

·Managing multiple tickets at any one time

·Meeting SLA's including fast phone pickups, client priority tickets and billability

Key Skills:

·IT background

·Previous experience of working a IT Support and/or helpdesk role

·A confident communicator

·Excellent customer service skills

·Knowledge of PC hardware and Software
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