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Pension Administration Manager

Aspire Personnel Ltd
Chelmsford, UK
Closing date
29 Oct 2020

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Contract Type
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Our client is currently recruiting for a qualified and experienced Pensions Administration Manager. You will be involved in a wide range of pension's administration, management and consultancy tasks. As administration manager you will have prime accountability for the service delivery in terms of quality, profit and sustainability for an assigned Company Administration client portfolio as well as the day to day line management of the designated team.

You will be an experienced Pensions Administration Manager, with preferably experience in both third party pensions and in-house. You must have Defined Benefit (DB) experience, although the position does includes some Defined Contribution (DC) schemes they are a smaller part of the role. You will ideally be educated to degree level and APMI qualified however, this is not essential.

The main tasks of the role are -

Overseeing day to day management of client relationships with trustees and corporate clients, and participation in trustee and client meetings where applicable. Taking a proactive stance to gain an extensive knowledge of assigned client portfolio to ensure client confidence, credibility and trust. Reacting to clients' needs in a positive manner, but maintaining the commercial interests of the business.

Active participation in company's marketing initiatives, new business activities, attending new business pitches and company events. Seeking opportunities to generate additional income from existing client portfolio.

Providing expert advice solutions to pension's queries and pensions consultative advice; keeping abreast of technical and legislative developments within the pensions industry.

Overseeing the project management of annual and ad-hoc projects such as renewals, benefit statements, pension increases, trustees' reports and accounts. Ensuring projects are fully monitored and completed in line with customer and legislation requirements.

Taking responsibility for all aspects of admin billing, in conjunction with Operations Manager and Client Manager. Ensuring all recorded admin time is billed or accrued by the monthly deadline, all chargeable work is correctly recorded on the time recording system and billed as soon as possible, and all bills are issued and payment received on time.

Formal staff management responsibilities including areas such as; conducting appraisals, setting individual and team objectives, handling HR, performance management issues and recruitment related activities as and where required.

Formal responsibilities for mentoring, training, coaching and developing of pensions administration team members. Ensuring adherence to company policies and working procedures.

Job Requirements


Able to demonstrate an expert knowledge of pensions administration activities and apply this knowledge to any scheme.

Previous pensions administration experience of Defined Benefit schemes including leavers, retirements, deaths, transfers, monthly processing and investment, benefit statements, renewals and pension increases. This role is likely to appeal to individuals with c. 6-7 years +experience although not exclusive as all applications will be considered on an individual basis.

Thorough knowledge of pensions legislation framework and demonstrable ability to remain informed of changes to the framework.

Previous supervisory, leadership and management experience including performance monitoring, appraisals, recruitment etc.

Third party pensions administration experience preferred, although strong all round experience within an in house pensions department, which is not purely process driven will be considered.

Previous presentational experience is desirable to assist with client pitches, trustee meetings and account development activities.

Able to demonstrate a numerical aptitude evidenced by work related experience or academic achievements as listed below.

Previous project management experience would be required to perform pension administration project based work.

IT proficient, in particular Microsoft Word, Excel, Outlook & PowerPoint.

Salary is dependant on skills, and qualifications

Please note only candidates with the above skills and qualifications will be considered for this role
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