Service Manager

Employer
Professional Technical Ltd
Location
East Kilbride, UK
Salary
Competitive
Closing date
20 Nov 2020

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Sector
Engineering
Contract Type
Permanent
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The company are a leading Material Handling company. Their Scottish region has a new requirement for a Regional Service Manager to join the business. They offer an attractive basic salary, circa to £35k to £40k, bonus scheme 20%, basic with Company Car (BMW 3 Series/A4), Contributory Pension, 33 days holiday.

This will be covering the west side of Scotland and an ideal location would be within a commutable distance of East Kilbride

12 to 15 Direct Reports -F Engineer

Responsibilities:

Managing a team of Service Engineers

Support and develop engineers into achieving KPI's and Targets

Arrange development and training of engineers

Promote and champion a safe, healthy and environmentally responsible workplace

Work with allocated customer base (west Scotland) to ensure that the level of risk to which engineers are exposed when working on customer sites, is consistently at an absolute minimum

Provide after sales support to sales colleagues on all new deals, renewals and refinance. Work closely with relevant sales managers as part of an account management team.

Prepare after sales quotations as appropriate for Ad-Hoc, FMC, OTC parts and PPM business

Introduce WebShop parts portal platform where appropriate opportunity exists

Achievement of commercial targets

Maximised contract profitability inclusive of material spend control

Provision of commercial support and first level commercial decision making

Management and compliance with standard SLA (including adding customer detail)

Preparation through to delivery on non-standard SLA and Management and compliance

Attend truck handover and formally assume customer responsibility from this point

Attend and drive all customer operational review meetings (as defined in the SLA) including taking and circulation of meeting minutes to all interested parties

Collate, prepare and deliver KPI reports during customer account review process, meetings minutes should be recorded and distributed accordingly.

Using KPI data and engineer/operator feedback - identify, communicate and propose corrective actions to assist customer to reduce their out of contract spend

Carry out regular fleet inspections - preparing associated reports for customer review meetings and managing risk for both customer and the companies associated end of contract costs (damage and excess hours)

Be the customer's first point of escalation for all after sales issues.

Own all customer complaints, including after sales invoice queries and customer satisfaction survey output - managing investigation process, issue resolution and the communication and application of appropriate corrective actions

Requirements:

Experienced Service Manager who has lead teams of engineers

Preferred background would be MH or Plant

Apprentice trained or time served manager

Would consider facilities managers, service and other field based senior roles

Confident communicator who is comfortable with the customer and developing relationships

Commercial acumen - pricing, raising quotations, offering after service support, working alongside sales team

Strong leader who can motivate and develop teams

Target driven and results driven

Salary and Benefits

Basic salary £35k to £40k

Bonus Scheme up to 20% (individual performance)

Company Car (BMW 3 Series or A4)

Contributory Pension Scheme

33 days holiday

Life Cover

Additional benefits provided

We aim to respond to suitable candidates within 5 working days. If you have not heard from us within this time, please feel free to contact us to receive feedback on your application and discuss your requirements.

Professional Technical acts as an employment business for temporary positions and an employment agency for permanent positions. We are committed to equal opportunity and diversity. If you would like to understand how we may use, process, store and disclose your Personal Information, please read our
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