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Deputy Branch Manager

Barbara Houghton Associates Ltd
Wembley, UK
Closing date
27 Oct 2020

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Contract Type
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Job Details

Our client an International Bank is looking to recruit a Deputy Branch Manager to join their team based in Wembley.

Responsibilities include but are not limited to:
  • Arrange customer sitting area, display boards and product and regulatory fliers for easy access to customers.
  • Filing and maintenance of records and documentations
  • Responsible for branch opening
  • To verify the accounts opened by CSR during the day
  • Ensure customer complaints are handled and recorded in an efficient manner
  • Ensuring error free transactions in the branch and for maintenance of error log.
  • Meet and service managed customers at appointed time for servicing and relationship value enhancement
  • Plan and execute customer satisfaction campaigns in the branch
  • Make calls to managed customers and welcome calls to new customers
  • Attend to new customers willing to avail of bank's services and products and ensure customer avails the service.
  • Verify End of day Cash balances; Investigate and reconcile cash shortages and excesses, if any
  • Account for all security items issued during the day and secure the remaining items
  • Verifying and mailing out Shipping Manifests
  • Weekly inward/outward shipment of cash
  • Conduct team meetings and take stock of target achievements
  • Responsible for maintaining various register such as Branch documentation register, Employee movement register, Bait money register, CDU movement register, Key movement register
  • To effectively lead the branch operations/ teller team and to ensure productivity, efficiency and professional conduct in the branch.
  • Organize and participate in events and play active part in the Sales Promotional activities for the branch.

Skills and knowledge:

  • Knowledge of banking products and services
  • Ability to operate and balance cash on a daily basis
  • Ability to process financial and non financial transactions (eg. Deposits, withdrawals, remittances, draft, cheque clearing, holds etc.)
  • Excellent communication and interpersonal skills
  • Ability to multi-task and adapt to any situation or change
  • Fast learner, energetic, and results-oriented
  • Problem solver with good judgment and cash management skills
  • Team player
  • Professional, honest and efficient
  • Work well under pressure
  • Excellent analytical skills and good at Math and basic calculations
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