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Senior Claims Handler/Team Leader

Pertemps Bristol Commerical
Bristol, UK
Closing date
27 Oct 2020

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Contract Type
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Job Details

Senior Claims Handler/Team Leader
Full time, permanent role
Working remotely at present - office based in future

The firm
Working for a vibrant, diverse and inclusive global law firm who very much focus on the wellbeing of their staff, you can expect a generous, competitive basic salary and a full, phenomenal benefits package that covers health, wellbeing and family-based rewards, as well as discounts and wealth-related benefits.

The role
Working as a part of the Claims Handling team that adjusts claims made against professionals on behalf of leading insurers. The team acts under delegated authority levels for pre-litigated matters from first notification of loss to resolution.
The varied claims require a full, accurate assessment of cover, liability and quantum, and the team manage claims that fall outside of the delegated authority, reviewing and managing panel appointment and reporting.

You will need the ability to understand and deliver service to insurers requirements and have strong relationship management skill with clients.
You will be working with the Head of Claims to be responsible for the line management of a team of claims handlers, managing resources and capacity, compliance with service levels, data accuracy and quality.

You'll also hold responsibility for the day to day relationship management with clients and
You will work closely with other Senior Claims Handlers providing management, supervision, training and support where required. Collaboration with the team and with clients is essential, applying coaching, training and mentoring skills that will develop team members to the best of their ability.

Daily key duties will likely include
" Line management, supervision, mentoring and training of team members.
" Responsible for the proactive management of the team's files including compliance with external client's Service Level Agreements and Key Performance Indicators.
" Responsible for quality and integrity of the reporting across an account and liaising with internal administration to deliver reports to Insurers as required.
" Delivering technical training, coaching and support as appropriate to the Claims Handlers.
" Ensuring consistency and excellent customer service at all times.
" Identifying trends and escalating risk information to the Head of Claims and insurers where appropriate.
You will need
- Prior team leader management experience from a legal / legal insurance background preferably within professional indemnity (other areas can also be considered)
- Outstanding client relationship management experience
- Comprehensive technical claims knowledge and experience. (Desirable)
- Sound understanding of relevant legislative and legal frameworks and the importance of compliance (Desirable)
- Law degree or working towards ACII, CILEx or equivalent legal qualification; alternatively significant experience in claims with technical knowledge and expertise.

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