Advancing People Recruitment Specialists are recruiting for a Junior Medical Informatics Engineer to be field based, for a global, market leading imaging business.
This is a fantastic opportunity to join a large organisation with scope for progression for a motivated and driven individual. The primary function of this role is to provide support to an assigned customer group by working on incidents and ensuring service levels are met.
Perform remote troubleshooting through diagnostic techniques and pertinent questions for assigned group of customers.
Build trust and rapport with assigned customers.
Talk the customer through the problem-solving process.
Manage customer anxiety throughout the Incident resolution process, ensuring they are regularly kept informed of progress, actions and next steps.
Direct and escalate unresolved Incidents to the assigned level 2 engineer.
Monitor response and fix times and escalate any Incidents that may breach the customer Service Level Agreement to the relevant management.
Ensure all Incidents are fully recorded and documented within the relevant Customer Relationship Management system.
Identify any repeat Incidents and log with the Business Relationship Manager for Problem Management.
Ensure correct severity levels are assigned based on Incident clarification and notified to the customer where a difference of opinion may exist.
Ensure site health checks are completed.
Carry out break fix in the field, approved by the Service & Implementation Manager.
Manage workstations across the MI install base.Person Specification:
Educated to A-Level or BTEC level, ideally in an IT discipline.
At least 12 months' IT helpdesk experience, which must include desktop experience (building kit, imaging kit, windows roll-out).
Knowledge of VMware.
Experience working with latest versions of Microsoft Windows and/or Server.
Adaptable and flexible and be motivated to learn new tasks and processes quickly.
Customer service orientation.
Excellent communication skills - telephone, verbal and written.
Strong interpersonal skills.
Full UK driving licence and happy to undertake national travel.Benefits:
In return our client is offering a salary of up to £25,000, 10% performance bonus, company car/car allowance, 25 days holiday plus 8 Bank Holidays, Private Medical Cover, Pension and Life Assurance.
Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency