Home Care Team Leader

Doncaster, UK
Closing date
27 Oct 2020

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Contract Type
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We have exciting career opportunities available, with our newly created part-time Team Leader positions, who will be responsible for running our out-of-hours services. Working as part of a team you will handle incoming calls from service users and employees, respond to enquiries and ensure that an outstanding service is delivered on time by a team of carers, stepping in to help deliver care when needed.

Shifts available on evenings and weekends with the rate of pay being £9.10 per hour.

Primary Responsibilities Include:
  • Responding to enquiries from Service Users, Care Workers, and other professionals.
  • Managing all calls into the office, ensuring that situations are dealt with at the point of being raised and only escalated as needed.
  • Monitoring and responding to HICA's internal call monitoring software/CM2000 ensuring customers are in receipt of services in line with expectations.
  • Providing general admin support to the branch.
  • Carrying out care calls in the event that they cannot be covered by the existing care teams within the local and surrounding areas. Therefore, candidates will need to have a full valid driving licence

What we're looking in a candidate:
  • A minimum of a Level 2 Qualification in Care.
  • Previous experience of care and administering medication.
  • Experience working at a supervisory level.
  • Able to manage conflict in the workplace and make decisions in an emergency.
  • Good Understanding of using Microsoft Office.

Your new rewarding role in Care comes with many additional benefits:
  • Retail, supermarket, holiday, entertainment & cinema discounts
  • Discounted local & national gym memberships
  • Access to low cost saving plans and loans
  • Hospital and Death Benefit plans at prices you can't find on the Highstreet
  • Employee assistance programme & wellbeing support
  • Refer a Friend bonuses
  • Free parking
  • Access to funded qualifications and genuine career opportunities
  • Company uniform and mobile phone provided.

The successful candidate will be required to undertake an Enhanced DBS check.

HICA Group are a 'Not for Profit' organisation providing a range of care services to older people and people with learning difficulties both within residential and nursing homes and within the community.
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