IT Support Analyst

Evolution Recruitment Solutions
Liverpool, UK
Closing date
27 Oct 2020

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Technology & New Media
Contract Type
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Job Purpose Summary: To provide support to users of all IT Business Services and assist in the deployment and management of the IT Business Services.
This is a technical and end user facing role directly supporting the operation IT Business Services and assisting in the deployment of IT Business Services.
The IT Business Services include all the user facing IT systems and applications which are used to manage and operate the wider business. This includes desktop and personal hardware, software, line of business applications and enterprise applications.
Key Responsibilities and Duties
•Provide support at all levels to all users of the IT Business Services•Log and resolve incidents, service requests, problems and changes through to a satisfactory resolution in line with company procedures•Provide ad-hoc user training for IT systems using existing knowledge or external support contracts•Administer IT Business Services in line with company policy and procedure•Suggest and implement improvements in existing IT systems and procedures•Install and manage IT hardware and software as required by the business•Complete assigned tasks to a high standard as part of the implementation and operation of IT Business Services•Ensure that an adequate quantity of documentation is in place and that is it up to date such that, in the event of absence, other staff can resolve common IT issues
•IT issues are resolved in a timely fashion.•IT policies are consistently applied to all IT systems and users.•User requirements are escalated as necessary.•Assigned tasks are completed within agreed timescales.
Technical Skills
•Knowledge and proficiency in key Microsoft technologies includingoWindows Desktop operating systemsoWindows ServeroActive DirectoryoOffice 365•Knowledge and proficiency with tools for the centralised management, deployment and security controls for devices, software and other IT systems
Key Capabilities
•Aptitude and desire to learn new skills•Attention to detail•Strong communication skills, both written and oral•Strong quality and service focus•Systematic and analytical approach to problem solving•Ability to work to set timescales and deadlines for implementation of technical IT solutions•Ability to prioritise issues and assigned tasks•Explain complex and technical systems in simple terms•Manage expectations and work with employees of all levels•Desire to help and maintain a high level of user confidence at all times•Proven ability to adapt existing skills to new challenges•Manage and maintain a set of documentation for IT Business Services
Qualifications and Experience
•ITIL v3 or v4 Foundation•2+ years previous experience working in a technical service desk environment

Urgent role - please apply now!

Please note that no terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we will gladly accept applications from persons of any age for this role.
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