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Head of Customer Experience

Signature Senior Lifestyle
Beaconsfield, UK
Closing date
31 Oct 2020

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Job Details

Use your experience as an effective decision maker, strategic thinker and communicator to
deliver an outstanding customer-centric experience, when you join Signature Senior Lifestyle
as Head of Customer Experience at our support office in Beaconsfield.
What Signature Offer
* Up to £75,000 annual salary
* Company pension scheme
* Up to 25% annual bonus
* Car allowance
* Award-winning Employee Assistance Program
* Refer a friend cash bonus up to £1,000, plus £50 Love2Shop voucher
* Staff recognition schemes
* Occupational health support
* Plus, cycle to work scheme, retail discounts, study support and more
Your Role at Signature
Our Head of Customer Experience will be a confident leader, working with senior managers across all departments to ensure the delivery of an exceptional resident experience in each of our homes.
Reporting to the Sales and Brand Director, your role will span quality assurance, people management, stakeholder management and system and project management. You will support the development and delivery of business improvement plans and will be responsible for driving the overall resident experience. You will monitor the quality of service provided in our homes, identifying areas for improvement or concern and execute a plan to fix any challenges that arise. You will be responsible for developing and supporting resident committee meetings, developing and maintaining standard operating procedures, ensuring compliance with all CQC standards and completing regular audits, monitoring governance across the Signature group.
You will demonstrate a strong commitment to delivering exceptional customer service, an ability to quickly establish credibility and build rapport and trust among key stakeholders.
Signature People
We are kind and compassionate. Positive and resilient. Proactive and organise. Honest and accountable. Passionate and keen to develop. If this sounds like you, you'll fit right in.
In addition to a minimum three years' experience in a similar role. General Management experience across multiple sites would be an advantage.
About Signature
Signature Senior Lifestyle offers unrivalled residential and dementia care in luxury homes.
We strive for excellence in everything we do and make a real difference to our residents' lives. Our team is one of the biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels
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