Customer Care Coordinator

Employer
Amplifon Limited
Location
Manchester, UK
Salary
Competitive
Closing date
26 Oct 2020

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Sector
Retail
Contract Type
Permanent
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Salary: £17,355

Days and hours: Monday - Friday 9-5

Location: Norwich

A Career to Be Proud Of

At Amplifon, we are dedicated and proud to provide the most advanced hearing aid technology that allows us to deliver an exceptional experience to every one of our customers.

To help make this a reality, we create a culture within our teams to cross-functionally collaborate, recognise achievements and provide opportunities to grow and develop.

We are the global hearing specialist operating across 28 countries which gives us access to world-class devices, advice and services but also to unique international development opportunities!

If you share our passion for Hearing Care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon.

Responsibilities

Our Customer Care Coordinators are an integral part of our Amplifon family, ensuring exceptional standards of care and communication are delivered at all times, supporting and working in harmony with our Store Managers.

Reporting into the Store Manager, you will be responsible for:
  • Providing a professional, courteous and high-quality service to both new and existing customers both over the phone and face to face all at all times.
  • Managing the diary and administrative duties with outstanding accuracy, ensuring appointments are scheduled effectively to maximise the diary efficiency of the Store Manager/Hearing Aid Audiologist.
  • Correctly setting up and maintaining all customer files on our central system.
  • Continually reviewing the database to find customer opportunities that add value to the organisation.
  • Maintain all store stock and supplies including the order of hearing aids as requested.
  • Supporting the Store Manager/Audiologist with the smooth running of the store, supporting with hearing aid repairs when necessary.
  • Regularly review the store customer database identifying all appointment opportunities in an effort to increase store performance with minimal supervision.
  • The Customer Care Coordinator is also responsible for the cleanliness and upkeep of the store to ensure that customers are left with a positive and lasting first impression.

Qualifications

The successful applicant will demonstrate total customer devotion, being a real people champion to ensure the store is successful and the needs of the customer are met at all times.

You will also demonstrate:
  • Excellent communication interpersonal skills both face to face and over the phone, including an understanding of the communication needs of the hearing impaired.
  • Self-motivation and initiative, showing a pro-active approach to improve store performance by providing exceptional service.
  • The ability to develop strong working relationships with colleagues of all levels and participate in company projects and initiatives
  • A willingness to learn and adapt to an evolving environment with positivity and commitment.
  • The ability to work with minimal supervision and the confidence to take ownership of and solve problems with a positive attitude.

If you have experience of internal databases or appointment booking systems, that would be great! However full training will be given during your induction!

Join our community of passionate Customer Care Coordinators and apply now!
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