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Credit Manager

Badenoch & Clark
Suffolk, UK
Closing date
11 Nov 2020

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Job Details

Credit Control Manager - fixed term contract - salary up to £38k

Fixed term contract - 18 months duration

Role Purpose:

Managing a team of 10 credit controllers across two geographic locations.

Driving a strong performance culture and delivering synergies across the team.

Developing a very strong customer service ethos and excellent relationships with internal and external customers

Key Accountabilites:

Management of the credit control function for Free-Trade, National, Managed, Take

Home, Export and Miscellaneous customers.

Ensuring that the team work in such a way that cover for absence is delivered seamlessly to the customer

Dealing with any queries escalated quickly and efficiently

Provide accurate and effective reporting of all overdue to debts to the relevant stakeholders and ensuring that actions not only of the team are followed up but also the business units.

Ensure that overdue debt is escalated quickly in order to avoid unnecessary risk and potential write offs

Monitor the performance of every individual within the team and provide the relevant support, training or performance management.

Liaise with the Legal team and ensure the necessary actions take place in regard to irrecoverable debt.

Perform personnel development reviews, monitor progress against development plans and carry out all line manager recruitment responsibilities.

Constantly scrutinise and review processes with a view to delivering better controls, improved service and greater efficiencies

Take lead on relevant projects, designing robust test plans and performing testing and consequent re-evaluation

Person Specification:

Proven people management skills with the ability to manage through others

Excellent planning and organisational skills

Highly flexible and adaptable to business change

Able to work well under pressure.

Must be able to communicate effectively at levels

Must be able to motivate the team.

Strong customer service ethos

Takes ownership of problems through to resolution

IT literate (Outlook, Word, Excel).

Working knowledge of at least one major ERP or integrated accounting package (preferred)

Technical / Professional Expertise Required:

A minimum of 5 years Credit Management experience essential

Medium / Large Company experience is essential

Educated to A Level standard or equivalent

Part Qualified or Qualified CICM

Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Badenoch + Clark. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://(url removed)/en-gb/candidate-privacy
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