Credit Control Manager - fixed term contract - salary up to £38k
Fixed term contract - 18 months duration
Managing a team of 10 credit controllers across two geographic locations.
Driving a strong performance culture and delivering synergies across the team.
Developing a very strong customer service ethos and excellent relationships with internal and external customers
Management of the credit control function for Free-Trade, National, Managed, Take
Home, Export and Miscellaneous customers.
Ensuring that the team work in such a way that cover for absence is delivered seamlessly to the customer
Dealing with any queries escalated quickly and efficiently
Provide accurate and effective reporting of all overdue to debts to the relevant stakeholders and ensuring that actions not only of the team are followed up but also the business units.
Ensure that overdue debt is escalated quickly in order to avoid unnecessary risk and potential write offs
Monitor the performance of every individual within the team and provide the relevant support, training or performance management.
Liaise with the Legal team and ensure the necessary actions take place in regard to irrecoverable debt.
Perform personnel development reviews, monitor progress against development plans and carry out all line manager recruitment responsibilities.
Constantly scrutinise and review processes with a view to delivering better controls, improved service and greater efficiencies
Take lead on relevant projects, designing robust test plans and performing testing and consequent re-evaluation
Proven people management skills with the ability to manage through others
Excellent planning and organisational skills
Highly flexible and adaptable to business change
Able to work well under pressure.
Must be able to communicate effectively at levels
Must be able to motivate the team.
Strong customer service ethos
Takes ownership of problems through to resolution
IT literate (Outlook, Word, Excel).
Working knowledge of at least one major ERP or integrated accounting package (preferred)
Technical / Professional Expertise Required:
A minimum of 5 years Credit Management experience essential
Medium / Large Company experience is essential
Educated to A Level standard or equivalent
Part Qualified or Qualified CICM
Badenoch + Clark acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Badenoch + Clark UK is an Equal Opportunities Employer.
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