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IT Desktop Support Specialist

Didcot, UK
Closing date
8 Nov 2020

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Technology & New Media
Contract Type
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Job Details

An innovative and award-winning company who make high end products that are distributed all around the world are looking for an experienced IT Desktop Support Specialist to join the UK team in a rural setting based near Didcot, so you need to drive.

As an IT Desktop Support Specialist, you will be primarily responsible for supporting end-user computers and applications, managing helpdesk requests, sets up user accounts, troubleshoots technical issues, and performs preventative maintenance. Additional responsibilities include administering, maintaining, and supporting the local network infrastructure and server systems.

You will work with the global team involved with supporting the 50+ European employees, systems, and applications within the company. This position serves as the face of IT addressing all issues with the highest degree of professionalism.

The ideal candidate should possess superior communication skills, enjoy working in a fast-paced environment, and have a security-centric approach to support then team.


Install, upgrade and support all company desktops/laptops/Mac, mobile devices, printers, and other infrastructure
Ensure all client machines adhere to standards and security protocols
Ensure assigned incidents are resolved in a timely manner, follow up with end-users and document the solution
Administer Windows Active Directory and related services (DNS, DHCP, NPS, File/Print, GPO, etc.).
Administer and support a wide array of cloud services including (but not limited to): Box, O365, Mimecast, Okta, Druva, Zoom, Docusign, etc.
Maintain accurate IT Asset Management records
Manage relationships and coordination efforts with external technology suppliers
Maintain desktop images using imaging solutions
Contribute to the creation of standard procedures that better streamline the IT team's workflow
Other duties may be assigned to meet business needs
Troubleshooting and resolving system issues, including network, Server OS and application issues.
Keep up to date with new technologies and introduce them to users.


3+ years of IT Helpdesk support experience required

knowledge of Computer hardware, software, and network troubleshooting skills

Knowledge of Windows Server environments and technologies including Active Directory, O365, and Group Policy.

Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.

Flexible to work varied shifts, overtime, and occasional weekends.

Excellent problem-solving skills. Ability to rapidly identify and resolve issues under pressure.

Familiarity with ITIL support model and understanding of Incident Management, Service Requests and Change Management.

Can handle multiple tasks with a clear sense of ownership and priority.

Excellent written and verbal communication skills.

Able and willing to travel domestically or internationally as needed.

Desirable experience:

Experience working with Sage and SAP

Experience in conference room setup and Audiovisual systems

Experience with Cisco's UCS, networking and security equipment.

Experience with MPLS, VPN and other WAN connectivity options.

Experience in VMWare vSphere and vCenter.

This company is passionate about its product, staff and customers and people go the extra mile because they take pride in the company. You need to be a good team player but also self-motivated and flexible to work extra hours or unsociable when required. The company offers an excellent working environment, annual bonus based on performance and profit, private medical insurance, life insurance x 4, 5% pension contribution, company parties, days out and free and reduced items. The salary offer is £25 - £27k so if you have the right experience and are interested, please send your cv
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