Job Title: Technical Operations Manager - Building Services/M&E
My client is a specialist business that Design, Build and Operate Data Centres & Europe across the UK. Due to continued growth they are currently looking to appoint Technical Services Manager to join their established management team.
Ensuring that each new building / data centre meets the quality standard required for transition from construction into the live service.
Review and monitor the maintenance contractors and third party supplier's activities to ensure they have achieved the required quality standard.
Ensure Service availability and contracted Service Levels (SLA) are met across the site.
Manage and oversee the maintenance requirements within buildings.
Ensure that all risks to data centres M&E are effectively managed.
Maintain safe working practices and ensure that Health and Safety objectives are met.
Ensure effective cross campus maintenance standards are met.
Ensure that has the necessary information to monitor the maintenance, condition and performance of building assets and subcontractors.
Ensure that there is adequate information available allowing the operational teams to deliver the maintenance successfully.
Work with Service Desk to manage and monitor the data centre capacity.
Work with incumbent maintenance contractors and third party suppliers to ensure a fully managed and costed lifecycle management programme.
Provide technical support and assistance to operational staff in the progression and closure of incidents.
Ensure that all incidents are logged and correctly progressed in accordance with ITIL Framework.
Assist in Route Cause Analysis (RCA) reviews as outlined within Incident Management best practices and governance.
Ensure all operational changes are impacted and implemented in accordance with ITILFramework.
Work closely with 3rd party contractors to incorporate lessons learned into future designs.
Contribute to an on-call escalation rota to provide enhanced technical support 24/7.
Ensure all technical knowledge is transferred from the design and build phase to the operational teams in the live environment.
Support the training and development of operations staff.
Contribute, as the technical authority, on all M&E projects being planned and that are in delivery providing progress reports into Operations.
Review and write Technical Changes as required.
Review and write Technical Operations manuals, standards and processes as required.
Support, develop and participate in emergency scenario testing/training.
Identify and manage any technical risks associated with the delivery of new builds and to ensure these are transferred to the risk register following the Risk Management Module (ARMMS) approach.
Support, contribute and participate in business continuity plans.
To have overview of all technical projects.
Sign off mechanical & electrical extra works expenditure in accordance with local procedures.
To work closely with Chief Information Officer (CIO) & construction teams to contribute any operational and build lessons learned into future designs.
Working with Customer Delivery Executives and Client Services to provide technical information client fit-outs and equipment performance.
Work with Change Management on technical changes, updates or new projects on the M&E infrastructure.
Work with Service Desk on problem and incident management.
Skills & Experience
HNC/HND or higher in a Mechanical or Electrical discipline or Building Services.
Attention to detail and a passion for excellence.
To work closely with the engineering & operational team providing technical support to deliver the projects to plan.
Ability to work well under pressure.
Self-motivated but also a strong team player.
Effective Communications skills, including the ability to define and explain requirements in a technical manner, and to organise and structure information so that it is accessible, intelligible and up to date.
Confident of own knowledge/ability.
Ability to work in confidence, as required, to meet commercially sensitive and secure business standards.
Thorough and analytical approach to work and ability to finish a job.
Projects experience - Commissioning, testing and associated documentation.
Experience in Change Management.
Experience in Problem & Incident Management (Remedy)