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IT Support Apprentice

Leaping Man Group
Wolverhampton, UK
Closing date
26 Oct 2020

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Technology & New Media
Contract Type
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Job Details

Our employer is a dedicated provider of cloud IT services to the UK legal and accounting sectors. They are looking for a passionate individual to join the business as an Apprentice, to grow and development throughout their training, and ideally continue as a fully fledged member of staff.

This is the perfect opportunity for the right person to kick start their career within the IT sector.

You will gain industry recognised IT qualifications, as well as getting hands-on experience with one of our fantastic employers, all whilst getting paid.

The main duties of the role are:

·Offering 1st line support

·Data restoration

·Comprehensive technical support

·Proactively updating customers with call status and resolution progress

·Escalating potential service issues initially to designated escalation contact

·Going out and dealing with problems onsite

·Answering inbound support telephone calls and offer support to the customer

·Updating Helpdesk Ticket system

·Being responsible for personal ticket queue, updates and completing tasks

·Providing a friendly and helpful first point of contact for clients

·Listening to client issues, noting key information and being patient with client conversations

·Promoting a "can do" attitude, by looking for solutions and not problems


Successful applicants must:

·Have grade C/4 or above in English and maths GCSE (or equivalent), or Functional Skills Level 2

·Be able to attend our training Academy in Birmingham for training sessions
  • Hold a clean driving licence or currently learning - This is due to the requirement to travel off site as part of the role

Desired Skills:
  • Strong inter-personal and communication skills
  • Desire to achieve
  • Confidence

Personal Qualities:

Applicants should have a desire to develop and enhance their skills whilst working in a supportive company. This role is ideal for anybody who has a genuine passion for working within an IT environment and that is keen to learn and progress in their own professional development. The successful applicant will be a positive and enthusiastic individual.
Career Progression after Level 3 - This can lead on to:
  • Possible permanent position with this employer upon completion of the apprenticeship

Working Hours:

Apprentices are required to be as flexible as possible to meet the needs of the business. The average working week will be between 30-40 hours, Monday to Friday. Shifts TBC

Training to be provided:

·Level 3 Digital Industries Advanced Apprenticeship - Infrastructure: 12/13 months made up of flexible block training weeks where you can attend our Academy in Central Birmingham or learn online. You will cover the following modules:

MTA Mobility & Devices,

MTA Networking Fundamentals

MTA Server Administration

Coding and Logic

Business Processes

We look forward to receiving your application
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