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Service Transition Analyst

Chippenham, UK
Closing date
6 Nov 2020

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Technology & New Media
Contract Type
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Job Details

Service Transition Analyst


Salary - £28,809 - £31,689 per annum - depending on skills and qualifications

Contract type - Fixed Term (12 months)

Working hours - Full Time

About us

Our client develops a range of new homes - for rent, shared ownership, and sale - while also providing housing management, care and support, and commercial property services.

They increase the opportunities for people to thrive by giving them access to great homes and services to match. This supports the creation of strong and vibrant communities.

They make a difference to people's lives - and this is something we want to continue doing, for more people, every day, and they have ambitious plans to simplify and modernise our organisation, to become a simply brilliant landlord.

About the role

They are now recruiting for a Service Transition Analyst to join their IT Team to provide Service Readiness and Service Acceptance support to the full suite of business software applications. You will be responsible for working with a range of stakeholders, including customers, business users, support resources and suppliers to deliver effective solutions that achieve the required business value.

You will ensure effective technical changes are planned, deployed, tested and promoted to live following GSG Change Management Policies and Processes. You will also be required to review all failed or nonapproved changes to identify and implement improvement actions.

Within the role you will also have responsibility for providing system training for new systems during project implementation and provide ongoing training for current systems and maintenance of system training materials.

About you

It is essential that you have an ITIL Foundation Certificate and a BTEC HND/HNC or equivalent ability or vocabulary, verbal reasoning and numerical skills to the equivalent ability level.

You will have the ability to deliver high quality results in a timely manner and have the ability to plan, organise and successfully execute multiple tasks simultaneously with timeliness and accuracy.

You must be able to produce high-quality documentation aimed at technical users providing support and end users requiring training and process documents.

It is essential that you have experience with IT systems (including as a systems administrator or power user) and have a full understanding of systems architecture, topology and the ability to identify single points of failure .


In support and recognition of their colleagues who will help them deliver their employer strategy, they offer a fantastic benefits package. This includes; annual holiday entitlement (plus statutory bank holidays); a defined contribution pension scheme; trust based flexible working and a Confidential Employee Assistance Programme (EAP).

All individuals who apply to work there are considered on their merits in line with their Diversity and Inclusion strategy and policy.

Our client is a Disability Confident Employer therefore they actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the 'essential eligibility criteria' for the role, as detailed in the job description, are guaranteed an interview.

If you need any assistance, adjustments or adaptations throughout their selection processes please let them know.

Closing Date - 21 October 2020

Interview Date - TBC

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