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Case Manager - Vulnerable Victims

Welwyn Garden City, UK
Closing date
31 Oct 2020

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Job Details

As a Vulnerable Victims Case Manager, you will be the named and allocated worker providing support to victims and witnesses in Hertfordshire. You will build and sustain high-quality relationships with victims through an offer of practical and emotional support that wins confidence and trust.

This is a great opportunity to join this growing service.

Your main day to day responsibilities include:


To provide a service to all victims and witnesses as appropriate


To manage a caseload of assigned victims and witnesses


To become the assigned, allocated and named Case Manager who will work progressively and consistently with each victim or witness


To access and guide victims and witnesses through administrative information and advice package including the use of a web based information tool to inform victims at each stage


To work as part of a Victim Service team to ensure the delivery of high quality restorative justice


To provide information and explain the process and principles of restorative justice to identifiable victims of crime and offenders in the community and in custody

* To have a broad and competent understanding of criminal justice processes including the ability to advise and guide victims in such matters including victim witness statements, court proceedings and wider criminal justice system procedures

* To follow robust operational procedures to manage victim contact through phone line access, secure email access, secure text messaging, postal correspondence and web chat

* To ensure that victims, witnesses and professionals are provided with a robust introduction to the service, including; referral pathways, support services and the Victim Service's offering

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